Position: Manager, Account Management – Korean / English Bilingual
Location: Des Plaines, IL
Work Arrangement: Hybrid – Onsite 4 days/week
Schedule: Typically Monday–Friday, 8:00 AM–5:00 PM
Flexible hours may be required for after-hours, weekends, or holidays as needed.
Base Salary: $75,000–$85,000/year (Based on skills, qualifications, and experience)
Additional Compensation: Quarterly performance incentive plan

Key Responsibilities
Lead, coach, and mentor a team of Account Managers
Manage and maintain relationships with key clients
Serve as the primary escalation point for high-value accounts
Resolve customer concerns and provide logistics solutions
Monitor account performance, SLAs, on-time delivery, and customer feedback
Work closely with Operations, Sales, and Customer Service teams
Identify opportunities to improve efficiency, service quality, and profitability
Support new business development, account expansion, contract renewals, and upselling/cross-selling
Monitor performance metrics and prepare reports for senior leadership
Analyze operational data and implement continuous improvement initiatives
Train the team on best practices, client communication, and industry trends

Qualifications
Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field, or equivalent work experience
5+ years of experience in account management, client services, or freight brokerage
2+ years of leadership or team management experience
Experience managing large or complex accounts in freight, transportation, or 3PL environments
Strong leadership, communication, negotiation, and problem-solving skills
Proven ability to build and maintain long-term client relationships
Fluency in Korean required
Experience with freight brokerage software, CRM, Microsoft Office, TMS, or ERP systems
Strong analytical skills and ability to work in a fast-paced, deadline-driven environment
Knowledge of transportation logistics, freight forwarding, and supply chain operations

Preferred Qualifications
Professional certifications such as CLM or SCMP
Experience in freight brokerage or transportation account management
Experience with Korean-speaking customers or business partners

Work Environment
Corporate office environment with primarily desk-based work
Regular use of computers and phones
Ability to occasionally lift up to 10 lbs.

Benefits
Paid Time Off (PTO)
401(k) with company match
Competitive total compensation package
Career growth opportunities
Equal Opportunity Employer

Why Join?
Lead a team and make a direct impact on account performance
Build and manage high-value client relationships
Contribute to the growth of a high-profile Brokerage division
Opportunity for long-term corporate career growth

※ Hiring Process: Resume screening, phone interview, and onsite interview

※ How to Apply / Inquiries:
Please send your resume to recruiting@people4nets.com
For inquiries, please contact 469-305-2236 (Jaime)