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✅ About the Role
We are looking for a highly capable Senior Software Engineer to help scale Xpanner’s US operations.In this role, you will serve as a key technical bridge between US customers, operations, and our engineering team in Korea. You will focus on production reliability, operational stability, and real-world customer support while contributing directly to customer deployments and helping establish the foundation for Xpanner’s future US engineering presence.
This is an ideal opportunity for an engineer who enjoys solving operational problems, working closely with customers and field teams, and improving systems in fast-moving real-world environments.
✅ What You’ll Do
Own production reliability, operational stability, and incident response for Xpanner’s platform in the US market
Support real-world customer deployments and troubleshoot production issues in collaboration with Korea-based engineering teams
Serve as the key technical bridge between US customers, operations, and Korea-based engineering teams
Translate customer requirements, field feedback, and operational issues into clear technical input and product improvements
Lead US-specific integrations, feature enhancements, and platform improvements as the business grows
Build tooling, automation, and scalable operational processes to support Xpanner’s expanding US presence
Help establish scalable engineering and operational practices as Xpanner expands its US presence✅ Basic Qualifications
5+ years of professional software development experience
Experience owning, operating, troubleshooting, and improving production software systems
Strong backend, platform, or full-stack engineering experience
Working knowledge of cloud infrastructure, monitoring, release validation, CI/CD, and incident response
Professional proficiency in both Korean and English, with the ability to collaborate daily with Korea-based engineering teams and communicate effectively with US stakeholders
Ability to translate customer issues, field feedback, and operational needs into clear technical requirements
Ability to work effectively in cross-functional and cross-cultural environments
Authorization to work in the United States✅ Preferred Qualifications
7+ years of software development experience, especially in production support, reliability engineering, or platform operations
Experience in cross-border engineering collaboration, customer-facing engineering, technical operations, or solutions engineering roles
Familiarity with one or more of the following domains: construction technology, robotics, industrial automation, IoT, or heavy equipment
Experience with AWS, observability and monitoring systems, CI/CD pipelines, incident management, system integration, or customer-specific deployments
Experience helping establish engineering practices, operational processes, or technical support structures in a growing market
Master’s degree in Computer Science, Engineering, or a related technical field