[Plano, TX] SAP Application Support & Developer 채용
글로벌 소비자 전자제품 제조,유통 기업의 SAP 환경에서 Tier 1 고객 문의/요청에 대한 지원을 담당할 SAP Application Support Specialist/소프트웨어 개발자를 채용합니다. SAP Application Support Specialist는 소프트웨어 개발 경험과 소스코드 분석 및 문제 해결 능력을 활용하여 비즈니스 핵심 시스템의 안정적인 운영과 신속한 이슈 해결을 지원하는 역할을 담당하게 됩니다.

Job Title: SAP Application Support & Developer
Contract: 1 year + extension or direct hire opportunity
Location: Plano, TX
Pay rate: $7,000/month
Benefits: Medical / Vision / Dental / PTO (After 90 days)

주요 업무:
SAP S/4HANA 사용자 대상 Tier 1 VOC 지원
시스템 이슈 분석, 원인 파악 및 Troubleshooting
필요 시 상위 Support Tier로 이슈 Escalation
소스코드 및 시스템 설정 검토를 통한 원인 분석
IT, SAP Functional/Technical 팀과 협업하여 이슈 해결
고객 문의, 이슈 및 해결 과정 문서화
기술적 내용을 기술/비기술 담당자에게 명확하게 전달
Support 프로세스 개선 및 고객 만족도 향상 활동 지원

자격 요건:
Computer Science, Information Technology 또는 관련 전공 학사 이상
소프트웨어 개발 경력 2년 이상 (VB, C#, Java 또는 유사 기술)
영어/한국어 이중언어 능력
복잡한 소스코드 및 기술 문서 분석 능력
우수한 분석력, 진단 및 문제 해결 능력
뛰어난 커뮤니케이션 및 대인관계 능력
업무 우선순위 설정 및 멀티태스킹 능력
높은 책임감과 Professionalism 및 고객 서비스 마인드
SAP 환경 경험자 우대 (S/4HANA 경험 우대)
RDBMS(Oracle, MS SQL, Maria DB 등) 데이터 모델링 경험 우대
시스템 개발 Lifecycle(SDLC) 이해 및 경험 우대
고객 대응 업무 경험 우대

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We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major clients, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.
The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Responsibilities:
Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform
Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers
Review source code and system configurations to assist in root cause identification
Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents
Document all customer interactions, issue details, and resolutions in accordance with established procedures
Communicate technical findings clearly and professionally to both technical and non-technical audiences
Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction

Requirements:
Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required
Korean/English Bilingual required
SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred
Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred
Understanding and experience in system development lifecycle preferred
Demonstrated ability to interpret and analyze complex source code and technical documentation
Strong analytical, diagnostic, and problem-solving abilities required
Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently
High degree of professionalism, accountability, and customer service orientation required
Prior experience in client-facing roles preferred

※ 채용 절차: 전화 인터뷰, In-Person or Virtual 인터뷰
※ 지원 방법: recruiting@people4nets.com 으로 이력서 송부 (담당자: Katherine) ※ 문의: 469-305-2236