Employment Type: Full-time
Experience Level: 5+ years
Compensation: 80-85k / year

About Us
PharmaResearch is one of the fastest-growing Korean biotech companies and a global leader in PDRN-based innovation. Spanning pharmaceuticals, medical devices, and advanced skincare, we leverage proprietary regenerative technologies to deliver clinically driven solutions.
We are now expanding our portfolio of consumer and medical-grade brands in the U.S. across DTC, retail, and marketplace channels. We’re building a high-performing team to scale our global presence and redefine the future of regenerative aesthetics and healthcare.

Job Summary
We are seeking an experienced Logistics & Sales Operations Specialist to lead our U.S. supply chain, logistics, and sales administrative operations. This hybrid operational role manages the full lifecycle of product movement—from import/export compliance and 3PL warehouse management to sales order processing, customer account support, and revenue-related administration.
The ideal candidate brings a proven track record in both international/domestic logistics and commercial sales support within the U.S. market. Serving as a crucial bridge between internal sales teams, external partners, 3PL providers, and Korea Global HQ, you will ensure operational excellence, accurate inventory flow, and seamless sales execution.

Key Responsibilities

1. Logistics & Supply Chain Operations
• 3PL & Warehouse Management: Oversee day-to-day 3PL warehouse operations, including inbound receiving, outbound fulfillment, inventory control, and regular stock reconciliations.
• Import / Export & Customs Clearance: Coordinate international shipments (Air/Ocean) with freight forwarders and customs brokers; manage required trade documentation (B/L, Commercial Invoice, Packing List, FDA entry records).
• Freight & Carrier Operations: Negotiate and manage relationships with domestic/international carriers, optimize shipping routes, track deliveries, and resolve transit delays or shipment claims.
• Supply Chain Optimization: Analyze logistics performance, monitor freight costs, and implement process improvements to enhance shipping speed, accuracy, and cost-efficiency.

2. Sales Administration & Commercial Support
• Order Management & Processing: Manage end-to-end sales order entry, invoicing, fulfillment tracking, and proof of delivery (POD) across DTC, wholesale, and retail channels.
• Account & Customer Admin Support: Support account setup, vendor onboarding, key customer inquiries, return requests (RMA), and sales document maintenance.
• Sales Data & ERP Operations: Maintain accurate master data, enter sales contracts/orders into ERP systems, and generate regular sales performance and inventory status reports.
• Cross-Functional & HQ Coordination: Collaborate closely with U.S. Sales/Marketing teams and Korea Global HQ to align demand forecasting, product availability, and order priority schedules.

Qualifications
• Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
• 5+ years of progressive experience handling both logistics operations and sales administration/support; experience in beauty, skincare, medical aesthetics, healthcare, or CPG is strongly preferred.
• Bilingual proficiency in English and Korean is required for communication with Korea HQ and U.S.-based partners.
• Hands-on experience with purchase orders, warehouse coordination, inventory management, and inbound/outbound logistics.
• Familiarity with import/export processes, freight forwarding, customs documentation, and international shipping.
• Strong organizational skills and attention to detail, with the ability to manage multiple orders, shipments, and priorities simultaneously.

Company Benefits & Perks
• Performance-based and discretionary bonuses
• Medical, Dental, and Vision insurance (company-paid or partially covered)
• Paid time off/Sick Leaves, company holidays
• SIMPLE IRA with 3% of company match
• Company-Provided Lunch & Monthly Internet/Phone Allowance
• On-Site Gym Access
• Employee Product Discounts & Wellness Perks

Please send your resume/CV to ruth.kim@pharmaresearch.com