Logistics Transportation Coordinator
Location: San Diego, CA 92154
Employment Type: Contract (renewable)
Contract Period: 1 Year
Pay Rate: $26.50/hour
Work Hours: Monday–Friday, 8:00 AM–5:00 PM

We are seeking a Logistics Transportation Coordinator to support daily transportation operations, shipment tracking, delivery appointment scheduling, and customer communication. The ideal candidate will have experience coordinating with carriers, customers, and internal transportation teams and be comfortable managing multiple shipments and delivery schedules in a fast-paced environment.

Key Responsibilities
Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s.
Communicate with customers, carriers, and internal transportation teams regarding shipments and delivery schedules.
Request, confirm, and update delivery appointments through customer portals.
Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
Prepare and review delivery appointment confirmations.
Track inbound and outbound shipments and provide accurate ETAs to customers.
Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
Enter and maintain accurate shipment and customer information in internal systems.
Respond to customer emails and phone calls professionally and promptly.
Escalate urgent transportation or customer issues to the appropriate departments.
Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
Follow up with carriers to ensure scheduled appointments are met and deliveries are completed.
Build and maintain strong relationships with key customers and transportation partners.
Support the logistics team with daily operational tasks and other transportation-related activities.

Qualifications
High school diploma or equivalent required.
3–6 years of experience in logistics, transportation, customer service, or a related field preferred.
Experience scheduling and coordinating delivery appointments preferred.
Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s is a plus.
Experience working directly with carriers, customers, and internal teams.
Strong shipment tracking and appointment scheduling skills.
Excellent communication and customer service skills.
Strong organizational and time-management skills with excellent attention to detail.
Strong follow-up, multitasking, and problem-solving abilities.
Proficiency in Microsoft Excel, Outlook, and Word.
Ability to work independently and effectively in a fast-paced environment.

지원:
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jenniferk@sbtgus.com