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LG Display USA Inc. (Carlsbad, CA) 에서 Full Time 직원을 채용 합니다.
아래를 검토하시고 관심있으신 분들의 많은 지원을 바랍니다.Interested applicants should email their resumes to jeeeun@lgdisplay.com
1. 모집분야 / 사무직 – Quality (Customer Support) Engineering / Carlsbad, CA
2. 모집인원 및 모집마감일 : 0명 / 채용시 까지
3. Requirements
– 0~3 years of experience in the electronics or related industry
– Bachelor’s degree (EE/Mechanical preferred)
– Bilingual (English/Korean) preferred
– Travel required : Yes
– 미국 내 취업에 결격사유가 없는 분 (비자/영주권 스폰서쉽 불가)
4. 근무 조건 및 Benefit
– Full time
– Medical, Vision, Dental 보험
– 401K Plan 및 유급휴가
5. Responsibility
Customer Support
– Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues
– Provide onsite support to validate quality issues and determine responsibility for defects
– Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality
– Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends
– Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process
Product Qualification
– Coordinate with customers to verify conformance to the design requirements based on supplied product specifications
– Present and report critical issues to ensure customer specifications are met according to production timelines
– Manage product development cycle: project kickoff, requirements definition, development, test and integration, manufacture, certification, first product delivery for the launch customer
Product Quality Management
– Manage and analyze quality data/issues to determine failure trends and abnormalities
– Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate
– Manage RMA related service issues with customers and set up RMA processes where needed
– Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process
– Perform quality process audits as well as follow-up audits to ensure that factory/service centers meet and keep LG Display’s quality expectations
CS Process Set Up
– Develop set-up and planning of service process and failure goods return process
– Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge감사합니다.