이런 사가쥐들이 이렇게 이멜을 보내왔네요…써어글 -,.-
Dear Mr. Lee,
It is of utmost importance to us that the service extended to our
customers should be to their complete satisfaction, thus, we deeply
regret the inconvenience you experienced due to baggage mishandling.
Please be informed Mr. Lee, baggage is designed to protect its contents;
some scratches or dirt may appear despite care in normal handling.
United does not assume responsibility for damage to wet/soaked contents
or loss of protruding baggage parts such as zippers, straps, pockets,
pull handles, hanger hooks, wheels, feet, locks and oversized or
over-packed bags. For this reason we are unable to offer reimbursement
for your loss.
We are sorry that we gave you reason to be disappointed with United, and
regret that our response could not be more favorable. We are
continually working to improve our service and minimize baggage
mishandling. Situations such as this are no more acceptable to us than
they are to our guests, and I can assure you that your experience is not
typical of the standards we strive to maintain.
We appreciate you choosing us for your travels. We hope to welcome you
onboard again soon and will work to ensure that your future United
experiences are satisfactory in every respect.
Regards,
Kanika Arora
United Airlines Central Baggage Services
