Bilingual Client Intake Specialist (English/Korean)

About Us:
Join our dynamic team at Sul Lee Law Firm, a rapidly growing business, commercial, and IP litigation/transactional firm established in 2013. Our team of dedicated and entrepreneurial-minded attorneys and staff is committed to challenging the traditional stereotypes of law firms by providing valuable, high-quality services that ensure our clients sleep tight at night. We pride ourselves on a strong firm culture that values practical solutions, courtroom victories, and long-term client relationships.

Role Overview:
As a Bilingual Client Intake Specialist, you will play a crucial role as a bridge between potential clients and our esteemed law firm. Your responsibilities will include screening and evaluating potential clients, conducting initial consultations, and converting qualified leads into firm clients. If you are a good problem solver, an empathetic listener, and find fulfillment in helping others, we invite you to join our team.

Responsibilities:
• Screen and evaluate potential client contacts, establishing compassionate connections focused on client goals.
• Conduct initial screening consultations (non-attorney consultations)
• Convert qualified potential clients into firm clients or schedule attorney consultations.
• Gather detailed, fact-specific information about potential clients and their situations.
• Understand the firm’s legal practice areas and services.
• Analyze potential clients’ legal needs and communicate relevant legal services.
• Describe firm services, approach, engagement terms, and case-related matters to potential clients.
• Prepare and present engagement letters with detailed explanations.
• Prepare and organize meeting materials for the upcoming consultation
• Accurately input potential client intake information into the firm’s CRM system.
• Follow up with non-converted potential clients and assist attorneys in consultation preparation.
• Collaborate with attorneys on proposals and presentations for corporate clients or potential projects.
• Answer incoming calls and work with client relationship and marketing manager on sales planning and trends.
• Organize sales data, analyze trends, and assist in the development of resources for potential clients.
• Handle firm’s general administrative tasks including guest greeting, internal assistance of other department when it needed

Qualifications:
• Two to Three years of relevant experience in sales or business development (preferred)
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Experience with CRM, preferably Lawmatics.
• Previous experience in a law firm or professional services firm is preferred.
• Must be Bilingual in English and Korean.
• Self-starter and team player with excellent prioritization, problem-solving, and time-management skills.
• Outstanding interpersonal and communication skills, both written and oral.
• Flexibility and adaptability in a fast-paced work environment.
• Strong client-first work ethic.
• Proactive, can-do attitude, with great follow-through and resourcefulness.
• Knowledge of the legal industry is an asset.
• Real-life experience with a few “battle scars” for empathy and understanding is an asset.
• Ability to effectively interface with all levels of personnel within the organization and external clients.
• Strong attention to detail.

Compensation:
$18-$25/hour DOE + Annual Bonus by performance

Benefit: After Probationary Period
Health, Dental & Vision Insurance, PTO, 401(K) and company match of 4%, Professional development assistance

How to Apply:
Submit your resume with subject line: Intake Specialist to ‘career@sulleelaw.com’ or go link to submit resume: https://jobs.wizehire.com/job/bilingual-legal-intake-specialist-koreanenglish-in-dallas-tx-us-1da6a7f9af26d1f9
Join us in building a future for our clients while supporting your personal well-being. Apply now! Explore more about Sul Lee Law Firm and our team on our [career page] (https://sulleelaw.com/careers/).