Home Job Postings User Support (Help Desk) This topic has replies, 1 voice, and was last updated 10 years ago by isee. Now Editing “User Support (Help Desk)” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Overview Hearthware company located in North Chicago area is looking for an experienced and skilled PC support technician to support the Windows PC environment and ensure the reliability/resiliency of our Systems. As a PC support technician, you must represent the company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills. Job Title: User Support In this position, you will be responsible for: ● Interfacing directly with internal customers with a professional and positive demeanor ● Handling printer deployments and resolving break/fix issues ● Managing PC relocation per Move/Add/Change requests ● Installing and upgrading hardware and software ● Submitting orders for PCs/Laptops/parts ● MS Windows based Desktop/Laptop and OS hardening ● MS Outlook email client ● MS Office troubleshooting ● VoIP phones ● Polycom Video conference system ● Access control system ● CCTV monitoring system ● Life Cycle Management for hardware/software tech turn and end of life ● Audit Compliance such as PCI You will need: ● Excellent understanding of Windows based PCs ● Excellent understanding of network Protocols like TCP/IP, DNS, DHCP etc. ● Excellent understanding of basic Network and connectivity standards, protocols and implementations ● Basic understanding of LAN components and configurations. ● Windows based office environment(install/admin/troubleshooting software and hardware) ● Audit Compliance such as PCI ● VoIP phones ● Access control system with RF card ● CCTV monitoring system Education and experiences ● Associate degree/ BA in Computer Science or related field ● 3-5 experiences in related filed Plus skills (Desired, not Required) ● Apple Mac PC/Laptop ● Shoretel Phone system ● Microsoft Certifications such as MCP Applicants must be authorized to work in the U.S. (OPT/ H1B1 Transfer possible) Resume Sent to: iseeconsulting114@gmail.com I agree to the terms of service Update List
