Kopla America INC

West Point, GA, USA

Position Classification: Technical Support Manager
Department: Production
Location: West Point, GA

We are currently looking to fill a Technical Support Manager position with a plastic resin manufacturing company that supplies companies such as Kia/Hyundai Motors.

Position Summary
Technical Support Manager will report to the Plant Manager and have responsible for maintaining & installing new or existing machines. Train employees to operate. Communicate with customers to support their technical needs.

Job Responsibilities
• Manage to maintain or install new or existing machines
• Support customers to meet their needs, solve their technical issues with engineered plastic products
• Help to develop new engineered plastic compounds to meet with customer’s new requirements
• Train employees to operate all machines, especially Moldex 3D & Simpoe Mold program
• Meet operational goals and objectives; meet safety goals and objectives, meet product quality objectives; meet product cost targets.
• Review schedule with scheduling department for maximum efficiency.
• Identify processes and create programs that will reduce costs, reduce scrap and rework and keep overall product costs highly competitive.
• Solicit ideas and feedback from employees by creating a high level of engagement without compromising effective systems or authority.
• Reduce manufacturing, production, quality and on time delivery variables by implementing a high degree of process control.

Job Requirements
• Background in engineering plastics, resins, injection molding, and extrusions in a manufacturing environment
• Required to utilize Moldex 3D & Simpoe Mold program
• Ability to manage 10 + people
• Technical support experience at least 5+ years
• Bachelor’s in related field
• Ability to effectively handle employee relations issues.
• Ability to identify and understand issues, problems, and opportunities.
• Strong organizational skills with proven ability to complete multiple tasks simultaneously.
• Proven ability to lead, motivate, and provide direction in a positive manner.
• Proven ability to identify and prioritize areas of opportunity and take appropriate action.

Compensation
• Benefits and paid vacation

How to apply???