Technical Product Manager / Solutions Engineer (Bilingual – Korean/English)

Location: New Jersey (HQ Office)
Full-Time/Onsite

A fast-growing IT services and enterprise solutions organization is seeking a bilingual (Korean/English) Technical Product Manager / Solutions Engineer to support the U.S. expansion of enterprise solutions, including PerfecTwin (SAP testing automation) and Optapex (AI-based marketing optimization).

This role will serve as the primary liaison between the U.S. business team and HQ product teams in Korea, while also supporting pre-sales activities and SMB-focused initiatives within the Korean business community in the U.S.

This is a high-impact role within a rapidly growing business unit.

Job Description

1. Product & HQ Coordination (Core Function)
Act as the primary bridge between U.S. teams and HQ product/engineering teams
Translate customer requirements into technical specifications
Escalate product enhancement requests and track progress
Participate in product sync meetings with HQ
Support product roadmap alignment for the U.S. market

2. Pre-Sales & Technical Support
Deliver technical demos and solution walkthroughs (PerfecTwin / Optapex)
Support RFP/RFI responses with technical documentation
Provide first-level technical support to customers
Coordinate Tier-2 escalations with HQ teams
Assist with Proof of Concept (PoC) and trial implementations

3. SMB & Korean Business Sales Support
Support outreach to Korean SMBs in the U.S. market
Participate in client meetings with Korean-speaking customers
Assist with solution positioning and ROI communication
Support proposal development and contract clarification
Help develop localized (Korean) marketing materials

Qualifications

5+ years of experience in IT, enterprise software, or SaaS
Strong understanding of enterprise systems (ERP; SAP preferred)
Bilingual fluency in Korean and English (business level required)
Experience in technical pre-sales or product management
Strong ability to communicate with both technical and business stakeholders
Excellent documentation and requirement-gathering skills

Preferred:
Experience with SAP ECC or S/4HANA
Experience working with HQ teams in Korea or global environments
Experience supporting SMB customers
Experience with AI, analytics, or digital marketing tools (Optapex-related)

Key Competencies
Cross-cultural communication
Structured thinking and problem-solving
Strong ownership and accountability
Fast response and escalation management
Ability to work in ambiguous, fast-paced environments
Additional Information

Compensation & Benefits
Salary: $78,000 – $112,000 (DOE)
Bonus: Eligible
Healthcare: No-cost premiums for employee and eligible dependents (medical, dental, vision, prescription)
401(k): Company match
Additional Perks: Complimentary lunch or allowance, phone stipend, product discounts, service awards, educational support, etc.

To Apply: Please send your resume to Jenniferk@sbtgus.com