Topic Edit: [SL Tennessee] Customer Support 채용

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회사 소개
SL은 1954년 설립된 글로벌 자동차 부품 기업으로, 헤드램프와 리어램프, 섀시(CPD, Shifts), 미러 등 다양한 자동차 부품을 생산하며 세계적인 완성차 브랜드(GM, Ford, Hyundai, Kia, Stellantis, BMW 등)와 함께 성장하고 있습니다.
이러한 글로벌 성장의 중심에는 바로 SL Tennessee가 있습니다. 2001년 테네시주 클린턴(Clinton, TN)에 설립된 SL Tennessee는 초기 34,000 sq ft 규모와 20명의 직원으로 출발했지만, 꾸준한 확장과 성장을 거듭하며 2011년에는 조명 사업부(Lighting Division)를 새롭게 열었습니다. 현재는 3개 건물, 총 750,000 sq ft 규모의 시설과 약 1,300명의 임직원을 보유한, 앤더슨 카운티(Anderson County) 최대 민간 고용주로 자리 잡고 있습니다.
SL Tennessee는 최고의 제품을 만들기 위해 노력할 뿐만 아니라, 함께 성장하고 도전하는 우수한 인재를 항상 기다리고 있습니다. 여러분의 열정과 잠재력이 SL Tennessee와 함께라면 더 큰 미래로 이어질 것입니다.

1. General Description
1) Receive, Update and Upload all customer Requirements and ensure on-time delivery

2. Key Roles and Responsibilities
1) Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan
2) Collect all designated customer requirements via EDI &amp; e-mail.
3) Process releases and aggregate customer requirements
4) Maintain Daily Shipment Report to generate the upload for sequential production. 
5) Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.
6) Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty. 
7) Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers
8) Process system billing transactions after the order has been dispatched
9) Process ASN’s, meeting each customer’s requirement to ensure logistic compliance.
10) Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.
11) Monitor Monthly Sales, identify reductions and work with each customer to improve or recover any lost Sales to achieve Monthly Sales Targets.
12) Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.
13) Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.
14) Maintain full compliance with all customer required processes in regards to MM0G, MP&amp;L etc.…
15) Monitor finished good levels to identify any Excess or Obsolete Materials that can potentially generate scrap, container shortages or other potential issue relevant to overstock
16) Complete any additional assigned duties from Management or Direct Report Supervisor

3. Job Requirements
3-1. Work Experience
1) Prefer 2+ years’ experience in Customer service related field
2) Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems
3) Inventory Management
4) Strong background in Verbal and Written Communication

3-2. Education
1) Bachelor’s Degree preferred but not required

3-3. Knowledge Skills and Abilities
1) Analytical Thinking Process [Identify Root Cause, Develop Corrective Actions]
2) Ability to Manage Time and Prioritize Responsibilities
3) Develop reports to Monitor Compliance, Performance and Identify Potential Risk
4) Ability to process customer releases and manage variances accordingly
5) Ability to develop good working relationships, and negotiate agreements with assigned customers
6) Represent SL in a positive manner, while demonstrating the 3 Core Values.

기타 및 유의사항
모집분야, 모집지역을 반드시 확인 후 지원해 주시기 바랍니다.
영문 이력서 제출 필수 (heejung.lee@slworld.com 으로 이력서 제출 바랍니다.)
입사지원서 내용 상 허위가 판명될 경우 합격 및 입사 취소될 수 있습니다.
SL Tennessee의 채용 절차는 미국 노동관계 법령을 따르며, 해당 공고는 국내 SL 채용과 연계 없이 별도로 운영됩니다.

근무 형태: 정규직
복리후생:
1) Visa/Green card Sponsorship available
2) Insurance(Medical, Dental, Vision, Life Insurance)
3) Family and Medical Leave (FMLA)
4) Flexible Spending Account (FSA)
5) Paid Time Off (PTO)
6) Volunteer Time Off (Long Term Disability, Short Term Disability)
7) 401(k)
8) Overtime Pay
9) 11 Paid Holidays
10) Flu Shot
11) Gym Membership
12) Tuition Reimbursement

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