Home Job Postings SAP Application Support Specialist (소프트웨어 개발자) 채용 This topic has replies, 0 voices, and was last updated 3 hours ago by Katherine. Now Editing “SAP Application Support Specialist (소프트웨어 개발자) 채용” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 글로벌 소비자 전자제품 제조,유통 기업의 SAP 환경에서 Tier 1 고객 문의/요청에 대한 지원을 담당할 SAP Application Support Specialist/소프트웨어 개발자를 채용합니다. SAP Application Support Specialist는 소프트웨어 개발 경험과 소스코드 분석 및 문제 해결 능력을 활용하여 비즈니스 핵심 시스템의 안정적인 운영과 신속한 이슈 해결을 지원하는 역할을 담당하게 됩니다. Job Title: SAP Application Support & Developer Contract: 1 year + extension or direct hire opportunity Location: Plano, TX Benefits: Medical / Vision / Dental / PTO (After 90 days) <strong>주요 업무:</strong> • SAP S/4HANA 사용자 대상 Tier 1 VOC 지원 • 시스템 이슈 분석, 원인 파악 및 Troubleshooting • 필요 시 상위 Support Tier로 이슈 Escalation • 소스코드 및 시스템 설정 검토를 통한 원인 분석 • IT, SAP Functional/Technical 팀과 협업하여 이슈 해결 • 고객 문의, 이슈 및 해결 과정 문서화 • 기술적 내용을 기술/비기술 담당자에게 명확하게 전달 • Support 프로세스 개선 및 고객 만족도 향상 활동 지원 <strong>자격 요건: </strong> • Computer Science, Information Technology 또는 관련 전공 학사 이상 • 소프트웨어 개발 경력 2년 이상 (VB, C#, Java 또는 유사 기술) • 영어/한국어 이중언어 능력 • 복잡한 소스코드 및 기술 문서 분석 능력 • 우수한 분석력, 진단 및 문제 해결 능력 • 뛰어난 커뮤니케이션 및 대인관계 능력 • 업무 우선순위 설정 및 멀티태스킹 능력 • 높은 책임감과 Professionalism 및 고객 서비스 마인드 • SAP 환경 경험자 우대 (S/4HANA 경험 우대) • RDBMS(Oracle, MS SQL, Maria DB 등) 데이터 모델링 경험 우대 • 시스템 개발 Lifecycle(SDLC) 이해 및 경험 우대 • 고객 대응 업무 경험 우대 ---------------------------------------------------------------------------------------- We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major clients, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems. The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply. <strong>Responsibilities:</strong> • Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform • Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers • Review source code and system configurations to assist in root cause identification • Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents • Document all customer interactions, issue details, and resolutions in accordance with established procedures • Communicate technical findings clearly and professionally to both technical and non-technical audiences • Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction <strong>Requirements:</strong> • Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline • Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required • Korean/English Bilingual required • SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred • Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred • Understanding and experience in system development lifecycle preferred • Demonstrated ability to interpret and analyze complex source code and technical documentation • Strong analytical, diagnostic, and problem-solving abilities required • Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently • High degree of professionalism, accountability, and customer service orientation required • Prior experience in client-facing roles preferred ※ 채용 절차: 전화 인터뷰, In-Person or Virtual 인터뷰 ※ 지원 방법: recruiting@people4nets.com 으로 이력서 송부 (담당자: Katherine) ※ 문의: 214-444-0240 I agree to the terms of service Update List
