Home Job Postings [Pulmuone Foods USA] Ethnic Customer Service This topic has [2] replies, 0 voices, and was last updated 6 years ago by ㅇㅇ. Now Editing “[Pulmuone Foods USA] Ethnic Customer Service” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at <em><strong>Company Brand Overview:</strong></em> Pulmuone is a LOHAS, Lifestyle of Health &Sustainability, company that seeks to promote beautiful harmony between people and the earth. Pulmuone Foods USA brands include Nasoya, Wildwood, Emerald Valley Kitchen, Monterey Gourmet Foods, and Cibo Naturals. Pulmuone’s family of brands provide our consumers a wide variety of delicious products that are inspired by contemporary flavor palates and encourage a healthy and sustainable lifestyle. Visit http://www.pulmuonefoodsusa.com to learn more about the company and brands. Ethnic Customer Service is responsible for helping customers by responding to customer inquiries and claims, providing product and service information, assist in finding resolutions, and coordinating with other departments as required regarding customer inquiries or claims. <em><strong>Job responsibilities include but not limited to:</strong></em> •Receive and respond to consumer inquiries/claims on Pulmuone Ethnic products. (email, website, and phone calls) •Resolve product or service problems by clarifying issue or customer’s complaint, determine the cause of the problem, and effectively resolve the issue. As needed, escalate issue to management •Maintain customer history by submitting documents on GeCS System •File and manage BOL documents •Maintain knowledge and management of Ethnic orders on ERP system and edit order quantity/date and confirm monthly closing •Communicate effectively with cross-functional departments (QA, R&D, Marketing) as needed •Arrange shipping for possible samples to the appropriate departments •Communicate progress of customer interactions with HQ in Korea as needed •Assist with any projects or ad hoc assignment given by the Manager •Other reports duties may be assigned <em><strong>Skills / Qualifications:</strong></em> •High School Diploma •Preferred experience in customer service, sales, or other related fields •Preferred experience in food manufacturing company •Ability to identify customer needs and resolve issues in an effective manner •Ability to maintain professionalism and communicate under stressful situations •Fluency in Korean •Good verbal and written communication in Korean and English •Flexibility to adapt to business strategy/focus •Proficiency in Microsoft Office (Word, Excel, Outlook) Job Type: Full-time Email: ryan.kwak@pulmuone.com I agree to the terms of service Update List
