DEPARTMENT: Information Systems
REPORTS TO: Information System Director

General Definition of Job Function:
– Provide technical assistance for local office network and small-sized windows serverfrarm network issues.
– Possesses knowledge and experience of Cisco products of switching, routing, wireless LAN and security.
– Possesses basic experience and knowledge to solve/analyze network application performance, TCP/IP protocol stacks, routing/switching, Ethernet, DNS/DHCP, Firewall, VPN and wireless LAN.
– Assists with the administration of 500+ users of Citrix Metaframe in a remote Call Center environment. In addition to hardware/software support, is familiar with client/server applications jointly with other systems personnel.
– Helps with the installation and configuration of all Cisco network equipment including cabling, switches, and routers.
– Works with various network tools (Wireshark/Sniffer, etc) to manage and troubleshoot networking problems.

Examples of Duties and Tasks Performed:
– Adding and supporting network users for Windows XP, 10.
– Installing and configuring Office network switch & wireless access points, etc.
– Installing and supporting Cisco network devices (i.e. Cisco ISR routers and L2/L3 switches)
– Support for communication lines between remote sites (Domestic and International)

Qualifications:
– 4+ years’ experience of network support.
– College degree in Computer Science, MIS, or relevant support experience in a corporate environment.
– Cisco networking certification is required.
– Other IT related certifications desirable.

*If interested, please send a copy of your resume to dlee@hrcap.com