Home Job Postings [Mountain View, CA] 한국 기업 IT Operations Specialist 채용 This topic has replies, 0 voices, and was last updated 1 day ago by Katherine Jo Rodriguez. Now Editing “[Mountain View, CA] 한국 기업 IT Operations Specialist 채용” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 한국 글로벌 기업 마운틴뷰 지점에서 근무하실 IT Operations Specialist를 모집합니다. Job Title: IT Operation Specialist Contract: 1 year + extension or direct hire opportunity Start Date: ASAP Location: Mountain View, CA Benefits: Medical / Vision / Dental / 5 Days of PTO (After 90 days) <strong>직무 요약(Summary):</strong> 미국 및 해외에 분산된 운영 조직의 일원으로 근무할 IT Operations Specialist를 모집합니다. 본 포지션은 IT 운영 전반을 이해하고 회사/직원들에 대한 지원 및 교육을 담당하며, 특히 한국어 사용 VIP 임원 지원, 리포트 작성, 온콜(On-call), 하급부서로부터 이관된 보고(에스컬레이션)에 대한 대응, 다양한 유관 부서와의 협업 등을 담당합니다. <strong>주요 업무 (Key Responsibilities):</strong> • 긴급·복합 IT 이슈 대응 및 IT 운영팀 내 조율 • IT 요청 및 장애 에스컬레이션 담당 • 티켓·전화 기반 에스컬레이션 프로세스 운영 및 개선 • Zendesk ITSM 기반 KPI·트렌드 리포트 작성 (주간/월간/수시) • 일일 티켓 분석 및 운영 개선 전략 수립 • Slack, MS Teams, 이메일 등 IT 커뮤니케이션 채널 모니터링 • 에스컬레이션 콜 및 온콜(On-call) 근무 참여 • 구매 요청서(PO) 검토 및 승인 • 설문 피드백 분석을 통한 서비스 품질 개선 • 본사 임원 및 디스패처 대상 VIP IT 지원 • Tier 2–시스템/네트워크 팀 간 주요 기술 지원 역할 • AD, Group Policy, DNS, Windows PKI 이해 • SCCM 기반 OS 이미지 및 보안 솔루션 배포 • PC, 노트북, 프린터 등 IT 자산 트러블슈팅 • 사내 보안 솔루션 운영 및 유지 관리 <strong>자격 요건 (Qualifications):</strong> • <strong>한국어·영어 이중언어 가능자</strong> • 엔터프라이즈 IT 환경 경험 • 경영진 대상 리포트 작성 및 보고 능력 • 문제 원인 분석 및 커뮤니케이션 역량 • Windows 11 및 macOS 지원 경험 ------------------------------------------------------------------------------------------------------------------- We are looking for enthusiastic and experienced senior IT Operations staff to join a team of 17 members (13 in the US and 4 offshore) from Tier 1 and Tier 2 IT Operations across multiple locations and time zones in the US and offshore. The main duties include understanding the overall enterprise IT Operations to support users, especially Korean-speaking VIPs; generating weekly reports; participating in on-call rotations and handling escalations; and working with multiple cross-functional teams. <strong>Job Description:</strong> • Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team. • Act as an escalation point for all IT requests and incidents. • Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team. • Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. • Responsible for daily ticket analysis and developing strategies for improvement • Monitor all IT communication channels on Slack, MS Teams, and email • Responsible for participating in escalation calls as needed • Review and approve purchase orders responsibilities • Review survey feedback to improve services, tools, and support experience • Provide extensive VIP Support for 70+ Corporate Executives and dispatchers from HQ • Working as primary technical support between tier 2 and the systems/network team • Understanding Microsoft Directory, Group Policy, DNS, and certificates (Windows PKI) • Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux • Good troubleshooting techniques on physical workstations, laptops, printers, etc. • Responsible for deploying and maintaining Samsung's in-house security tools • Participate in the on-call rotation as an IT Operations Team Lead. <strong>Qualifications/Requirements:</strong> • Bilingual in Korean and English • Previous experience in enterprise IT and a solid understanding of business culture • Proficiency in writing reports for management and presenting them. • Create weekly and monthly reports for management and customers and present them. • Identify root causes of issues and communicate effectively with management and customers. • Experience in supporting Windows 11 and Mac OS ** 채용 절차: 서류 전형, 전화 인터뷰, Onsite 인터뷰 ** 지원 및 문의 방법: recruiting@people4nets.com 으로 이력서 송부 (담당자: Katherine), (문의) 469-777-6236 / 214-444-0240 I agree to the terms of service Update List
