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Manager or Sr. Consultant, IT Service Delivery, Ann Arbor, MI
Job Summary:
This on-site Role will lead engagement with COMPANY Executives, Management and Employees to understand their business objectives and related technology needs and align resources to address all IT requirements. This role will manage the COMPANY IT Service Delivery Team including employees, partners and contractors and ensure optimal performance. This role will coordinate across HAEA IT teams to support delivery of services to COMPANY. The COMPANY IT Service Delivery Manager will prepare and deliver reports to COMPANY and HAEA management, prepare and execute financial plans, projects and roadmaps.
Essential Functions:
• Ensure alignment of IT resources and especially the COMPANY IT Service Delivery Team with COMPANY business objectives and needs.
• Lead application of technology to effectively enable COMPANY business success
• Lead, manage and develop the COMPANY IT Service Delivery team
• Prepare annual IT budget and business action plans and monitor execution
• Prioritize, assign and monitor project and operational activities
• Ensure compliance with company and industry standards in delivering IT Services
Management and Supervision
• Ensure that resources are available for client support and projects including employees, contractors and partners
• Maintain a resource plan to support COMPANY IT current and future needs
• Interfaces with users, troubleshoots problems and provides appropriate solutions
• Create and maintain technology infrastructure standards, develop policy and procedure
• Work closely with Management team to effectively resolve issues
• Carry out the executive summary and procurement process for acquisition of new equipment, software and lease refreshes. Review contracts, get quotes, understand price and terms, develop and maintain vendor relationships
• Oversee day to day operations and establish priorities for all team members
• Act as technical lead and/or project manager on projects of small to moderate scope
• Formulate, forecast, and monitor the budget utilization throughout the year.
IT Service Delivery
• Interact with clients and resolve service issues based on support tickets
• Respond to and complete service requests
• Manage and support COMPANY applications and systems (PC& laptops, Windows, Printers, storage, network, VPN, Office 365, Advantage application (KOREA HQ R&D software, SharePoint, etc.).
• Supervise and support all approved software applications
• Responsible to keep computer systems updated with latest operating system and application patches
• Assist coordination of adds/moves and changes

Required Skills, Attributes & Education:
• Bachelor’s Degree, IT Management or equivalent work experience
• 8-10 years’ experience in related IT management position and working in a corporate environment supporting 500+ users
• IT management experience at Automotive industry strongly preferred
• Advanced skills in:
o PC & Laptop
o Office 365
o Azure AD / Active Directory
o AWS / Operational Management
o MS Windows OS, MS Exchange, MS SQL,
o Project management
o Networking
• Excellent technical knowledge of network and computer hardware, including troubleshooting network connectivity issues, hard drive errors, network drive and printer mapping.
• Ability to review, evaluate and recommend new technologies
• Bilingual (English / Korean) preferred
• Support relocation for out of states candidate

Salary Level:110K- 140K per Year
Job Location: Ann Arbor, MI
Benefits: Medical insurance /Vision insurance/Dental Insurance
401(k)
Tuition assistance