Home Job Postings Logistics Claim Operator 모집 – 초보 가능 This topic has replies, 0 voices, and was last updated 2 weeks ago by Katherine. Now Editing “Logistics Claim Operator 모집 – 초보 가능” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 한국 글로벌 기업의 텍사스 달라스 지역 Plano에 위치한 지점에서 Claim Operator로 일하실 분을 모십니다. Job Title: Claim Operator Condition: 1 year + extension or direct hire opportunity Location: Plano, TX Hours: 8:30 PM - 5:30 PM Benefits: Medical / Vision / Dental / PTO (After 90 days) 주요 업무: • 신규 클레임 접수 및 제출 서류 검토 • Shortage 클레임 접수 및 관리 • 반품 승인 및 QC Report 기반 파손(Damage) 클레임 조사와 처리 • 물류 서비스 업체(LSP)와 협업하여 클레임 해결 및 진행 관리 • 클레임 거절 사유 검토 및 고객 대상 결과 안내 • 부당한 클레임 거절에 대한 이의 제기 및 보상 협의 • 사고 보고서, 영상, 견적서 등 자료 분석을 통한 클레임 적정성 검토 • 월간 클레임 분석 보고서 작성 및 고객사 제출 • 계약 조건 및 운송·손상 보고서 검토를 통한 클레임 분석 • 클레임 접수 및 거절 사항 관련 이해관계자 안내 및 손실 최소화 방안 제공 • 고액 클레임 거절 건 관리팀 보고 및 대응 방안 협의 자격 요건: • Microsoft Excel 활용 능력 필수 • VLOOKUP, Pivot Table 활용 가능 • 물류(Freight) 클레임 처리 경력 1년 이상 우대 • 우수한 문서 작성 및 커뮤니케이션 능력 • 뛰어난 분석력 및 문제 해결 능력 • 빠르게 변화하는 환경에서 팀과 협업 가능한 분 • 높은 책임감과 꼼꼼함, 우수한 조직 관리 및 프로젝트 수행 능력 ----------------------------------------------------------------------------------- A leading global company in IT solutions, data, and logistics is looking for a talented and motivated claim operator. As a Claim Operator, you will investigate, process, and resolve freight claims while working closely with customers and logistics partners. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities effectively. <strong>Key Responsibilities:</strong> • Review new submissions to ensure all required documentation and claim details are included • File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report • Investigate and process damage claim submissions based on return authorizations and QC reports • Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution • Thoroughly review all claim declinations and communicate the final resolution to customers, if valid • Dispute invalid claim resolutions to overturn declination and negotiate claim settlements • Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc. • Compile comprehensive claim analyses for monthly reporting to clients • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings • Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss • Escalate high-value declinations with management to discuss possible recourse • Other ad-hoc reporting/investigation <strong>Qualifications:</strong> • Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables • 1+ years of freight claims processing experience preferred • Excellent verbal and written communication skills • Strong critical thinking and creative problem-solving skills • Flexibility to work in a fast-paced, team-oriented environment • Superior attention to detail, organization, cross-group collaboration, and project management skills ** 채용 절차: 서류 전형, 전화 인터뷰, Onsite 인터뷰 ** 지원 및 문의 방법: recruiting@people4nets.com 으로 이력서 송부 ※ 문의: 469-777-6236 (Text Only) I agree to the terms of service Update List
