Logistics Branch Manager
SUMMARY: Directs and coordinates activities of the branch to ensure a satisfied and loyal customer base through excellent customer service by performing the following duties personally and through subordinate managers/employees.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Ensure customer satisfaction, employee selection/development, organic revenue growth and achievement of aggressive financial targets.
Apply product knowledge to develop enhanced solutions for the customer improving customer satisfaction while improving revenue/margins for our client’s company.
Leads related change efforts at the local level.
Reviews/reports monthly operating results against forecasts and the annual operating plan to identify areas of focus and improvement.
Reviews operating results with Sr. Management on at least a monthly basis, including explanations of deviations from plan and action items to implement corrections if needed.
Analyzes costs, operations, and/or forecast data to determine Branch’s progress towards stated initiatives (e.g. productivity, profitability, on-time delivery, manpower utilization).
Work cohesively with all internal subject matter experts including Sales, Transportation Management Center Operations, Supply Chain Excellence, Marketing, Pricing, Finance & IT.
Align efforts and results to achieve customer requirements and scope of work.
Develop and manage field support teams including staffing and workload planning.
Develop field support strategies, measures and performance.
Provide new customer implementation support.
Develop and manage corrective actions and continuous process improvement in addition to standardized work processes.
Oversee financial management and reporting and account performance management and reporting.
Hire, promote, coach, develop, and oversee performance management.
Establish and maintain effective relationships with customers and gains their trust and respect.
Negotiate with customers as new opportunities are identified, priced, negotiated and implemented.
Develop saving opportunities for our client and customers.
Manage crisis situations by taking charge and obtaining necessary resource support.
Perform other duties as assigned.
Bachelor’s degree business, logistics or related field of study or minimum 6 years of experience required.
6 years or more of industry related experience required.
6 years or more of previous experience supervising others required.
6 years or more previous experience with financials and a financial acumen.
Knowledge of logistics and the ability to integrate supply chain components advanced.
Knowledge of MS Office (Excel, Access & PowerPoint).
Strong verbal and written communication skills.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Strong ability to work with others.
Develop and deliver effective presentations.
Effective leadership and command skills.
Ability to lead/manage others innovation management, managing and measuring work while motivating others.
Ability to build strong customer relationships with the ability to negotiate and drive for results.
English Korean Bilingual,
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, contracts and blueprints and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization; ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to calculate and understand figures and amounts such as pricing, discounts, commissions, percentages, volume, mark ups, margins and profit.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, the ability to learn and use company operating system, manufacturers’ systems, order processing system, HRIS and other systems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
This position offers a competitive base salary
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