Home Job Postings ITS/Helpdesk This topic has replies, 0 voices, and was last updated 4 years ago by CHANKYO SEO. Now Editing “ITS/Helpdesk” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at LG CNS America에서 IT Helpdesk 인원을 모집하고 있습니다. Responsibilities/Duties: Troubleshoot, repair, and configure computer components Provide technical assistance and support for incoming queries and issues related to in-house systems, software, and hardware Respond to incoming technical support issues through phone and email Setup workstations that includes installing company software and security systems Document and follow standard helpdesk procedures Support mobile device applications Assist with workstation inventory Escalate and re-direct problems to the appropriate resource as needed Adapt to new updates for in-house systems Minimum Qualifications: Related Bachelor's Degree or 1-2 years’ worth of hands-on helpdesk experience • Strong troubleshooting methodology is required Proficiency in Windows 10 and Microsoft Office 2019 • Candidate should have good customer service skills, communication, work independently and have interpersonal skills. Must be fluent in Korean/English Contact points: – Subin Ahn : subin.ahn@lgcns.com – Chankyo Seo: chankyo.seo@lgcns.com I agree to the terms of service Update List
