Home Job Postings IT Support Specialist – Mac & M365 Environment This topic has replies, 0 voices, and was last updated 2 months ago by A2Z. Now Editing “IT Support Specialist – Mac & M365 Environment” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Resume to info@a2zterurnvalues.com or wbaek@a2zreturnvalues.com 한국어/영어 가능자 환영합니다. ------------------------------------ Job Title: IT Support Specialist – Mac & M365 Environment Job Type: Contractor Department: IT Support / End-User Services Working Hour : 8:30AM ~ 5:30PM Work Type : 5 working days on-site ________________________________________ Job Summary: We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device management. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms. ________________________________________ Key Responsibilities: • Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime. • Configure, deploy, and maintain MacBooks using Jamf Pro or other mobile device management (MDM) tools. • Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. • Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center. • Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary. • Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software. • Assist with network and printer configurations for macOS users. • Document support processes, maintain asset inventory, and ensure compliance with company IT policies. • Collaborate with the broader IT team on projects and initiatives that impact end-user computing. ________________________________________ Qualification: • 2+ years’ experience in a similar IT support or helpdesk role, primarily focused on macOS. • Solid understanding of Microsoft 365 apps and services. • Experience with Jamf Pro (or equivalent MDM) for managing Apple devices. • Familiarity with Azure Active Directory and identity/access management. • Strong troubleshooting and diagnostic skills with the ability to work independently. • Team works play required and excellent communication and customer service skills. ________________________________________ Preferred Qualifications: • Jamf 100 or 200 certification (or equivalent experience). • Experience with scripting (e.g., Bash, Python, or AppleScript) for automation. • Knowledge of Intune or other endpoint management tools. • Experience working in a hybrid or remote workforce environment. ________________________________________ Why Join Us? • Collaborative and inclusive company culture • Opportunities for career growth and professional development • Work with modern tools in a cloud-first environment I agree to the terms of service Update List
