Home Job Postings IT Helpdesk Support – Whittier, CA This topic has replies, 0 voices, and was last updated 1 week ago by admin. Now Editing “IT Helpdesk Support – Whittier, CA” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at <strong>IT Helpdesk Support Specialist</strong> Location: Whittier, CA Employment Type: Full-time, Direct Hire We are seeking an IT Helpdesk Support Specialist to provide technical support for stores across the California region. This role involves resolving hardware, software, and network issues while ensuring smooth IT support operations. Strong problem-solving skills, attention to detail, and the ability to explain technical concepts clearly to non-technical users are essential. Work Type: Onsite / Full-time Working Hours: Monday – Friday, 8:00 AM – 5:00 PM Salary: Entry Level: $50K+ (DOE) Manager Level: Approx. $70K (DOE) <strong> Job Description:</strong> Respond to user inquiries via phone, email, and in-person support Troubleshoot hardware, software, and network issues Guide users through problem-solving steps in an understandable way Diagnose technical issues reported by end users and perform troubleshooting Escalate complex issues to higher-level IT support teams Perform root cause analysis (RCA) and recommend preventive measures Accurately document user issues and resolution details Create and update knowledge base documentation Install, configure, and update software and operating systems Resolve network issues including LAN and WAN Conduct regular system maintenance and ensure IT security and stability Provide basic training on hardware and software usage Create user guides and tutorials Collaborate with other IT teams and departments to resolve complex issues Participate in meetings and contribute to IT process improvement <strong>Qualifications:</strong> Experience in IT helpdesk or similar roles Knowledge of computer hardware/software and troubleshooting Excellent communication and customer service skills Experience with helpdesk software and remote support tools Relevant certifications preferred (e.g., CompTIA A+, Microsoft Desktop Support Technician) Degree in Computer Science, Information Technology, or related fields preferred Bilingual in Korean and English <strong> Benefits:</strong> Health, dental, and vision insurance; Employee Assistance Program (EAP) 401(k) retirement plan with up to 5% company match Life and AD&D insurance Business travel accident insurance (BTA) Company-provided lunch Paid time off (PTO) and paid holidays Employee recognition and gift programs FSA (Flexible Spending Account) DCFSA (Dependent Care Flexible Spending Account) HSA (Health Savings Account) <strong>Resume Submission: jenniferk@sbtgus.com</strong> I agree to the terms of service Update List
