Job Title: IT Helpdesk – Clarksville, TN

Job Summary:

The Help Desk Technician will be responsible for performing tasks providing technical desktop assistance and customer service to users. A professional and courteous demeanor is required in all circumstances. Candidate must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Individual should have a strong desire to learn and be able to follow policies and procedures.

Description:

Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.
Provide direct customer service and technical support to local and remote users as required via phone, e-mail, online systems and in person.
Maintain server health and performance to support all production system
Assist and work closely with our remote infra support team as on-premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs can not be done remotely.
The Help Desk Technician will be familiar with desktop operating systems, office applications, hardware, installation/troubleshooting and have some knowledge of network operating systems and hardware.
Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network.
Configure and install wireless access points, L2 switches
Familiarity and expertise in various operating systems (Windows 7, 10, etc.).
Familiarity and expertise in business applications such as Microsoft Office and PDF software.
Ensure system security is in compliance with company policy.
Utilize tools such as Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
Maintain an awareness of trends within the technology industry, researching and testing to determine how they could help our company.
The Help Desk Technician should improve their ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
BS Degree preferred but not required
Language: English, Korean bilingual preferred, but not required

근무 상세 내용

고용형태: 계약직
지역: 테네시
근무요일: 주 5일(월, 화, 수, 목, 금)
근무시간: 07:00 am ~ 04:00 pm
급여: 면접 후 결정