Home Job Postings IT Help Desk Support Technician This topic has [1] reply, 0 voices, and was last updated 3 years ago by . Now Editing “IT Help Desk Support Technician” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Job Title: IT Help Desk Support Technician Department: Information Technology Type: Direct hire (non-Exempt) Pay: 25/hr (or higher based on job experience) Location: 776 Henrietta Creek Rd Ste 100, Roanoke, TX 76262 Position Summary (Purpose of job): Primary focus of this role will focus on providing exceptional customer service while being responsible for supporting end user activities including triage, troubleshooting, password resets, software installation, PC hardware repair, and hardware deployment, including laptops, desktops, mobile devices, printers, video conference systems, and other conference room equipment. You will manage end user support via phone, email, chat, ticketing, and remote administration. You will be part of achieving Samsung HVAC’s Information Technology team goal of delivering a world-class support experience to our employees. Key Responsibilities % 1. Always making the customer your top priority, you will provide exceptional service according to technical requests across a wide variety of operating systems and devices, while collaborating with other IT team members to provide best-in-class service for end-user hardware/software support. 50 2. Establishing new user setup of hardware, software, operating systems, account management, and setting up corporate and test environments. Research problems as needed to develop solutions and stay current with industry changes in hardware, software, support, and security adherence to established Service Level Agreements, asset management of inventory and all IT related equipment 30 3. Testing and training of company operating software, while creating training videos/manual for company operating software to help with installation, troubleshooting, supporting of company operating software, Office 365 package and other company used software packages. 20 100% Minimum Job Qualifications: Education/Training – • Bachelor’s Degree in Information Technology or equivalent work experience • 1- 2 years of experience in information technology field • General knowledge of Microsoft Office suite, including word, excel, outlook, etc • Experience providing support to internal and external customers to resolve IT issues Specialized Knowledge/Skills – • Must be bilingual Korean / English (both verbal and written) • Knowledge of HVAC Industry a PLUS • Strong interpersonal skills to demonstrate teamwork, leadership, and flexibility while working with all levels of the organization • Strong verbal, interpersonal and written communication skills required, with a strong customer focus • Team player with the ability to work in a fast-paced environment is a must • Ability to organize and prioritize tasks to ensure timely completion • Bilingual in Korean and English preferred Working Conditions: Environment (Office, warehouse, etc.) – • Operate a computer keyboard, telephone and view a video display terminal more than 90% of work time • Visual acuity, color distinction, and numeric and character detail distinction for the analysis and preparation of statistical reports and information Physical Requirements (Lifting, standing, etc.) – • Lift, move, or adjust general office equipment, boxes, or materials weighing up to 25 pounds using proper materials handling equipment and procedures • Occasionally work additional hours beyond normal schedule • Individual must possess a valid driver's license in good standing • Ability to travel as needed (This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Samsung HVAC America, LLC. Is committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. COVID-19 Flexible Work Approach Samsung HVAC America, LLC. Is currently maintaining a Flexible Work Approach until a later date • We continue to monitor the advice of CDC as well as health and government officials and will not rush any decisions to reopen or allow more staff into our facilities until a later date. • Currently, our facilities are operational for our teams who require dedicated space to perform their role. • In addition, staff who are currently working remotely may return to the office on a voluntary basis if they are fully vaccinated for a minimum of 2 weeks* All staff will need to undergo pre-entry screening, continue to wear masks, and maintain social distancing Please send your resume to me if you are interested in applying for this position. Sarah Al Corporate Recruiter | MOALINK T: (469) 500-1701 Email: moa@moalink.com I agree to the terms of service Update List
