Home Job Postings IT Help Desk Specialist This topic has replies, 0 voices, and was last updated 3 weeks ago by admin. Now Editing “IT Help Desk Specialist” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at IT Help Desk Specialist (Korean Bilingual) San Jose, CA / Northern California (San Francisco Bay Area) Full-Time Hourly Rate: $29.00 – $32.00 (DOE) Monday – Friday | 8:00 AM – 5:00 PM Korean / English Bilingual Required <strong> Responsibilities (including but not limited to)</strong> Respond to user inquiries and provide technical support via phone, email, or in person Assist users in resolving hardware, software, and network-related issues Guide users through troubleshooting steps and provide clear, step-by-step solutions Diagnose and troubleshoot technical issues reported by end users Escalate complex technical issues to appropriate IT support teams Perform root cause analysis and help implement solutions to prevent recurring issues Maintain accurate records of support requests, solutions, and system updates Create and update knowledge base documentation for user self-service Install, configure, and update software applications and operating systems Troubleshoot issues related to LAN, WAN, and other network systems Conduct routine system checks and maintenance to ensure stability and security Provide basic user training on hardware and software usage Develop user guides and tutorials for common IT issues Collaborate with other IT teams and departments to resolve complex problems Participate in meetings and contribute to improving IT support processes <strong>Qualifications / Skills</strong> Proven experience as IT Help Desk Support, IT Support Specialist, or similar role Strong knowledge of computer hardware, operating systems, and troubleshooting methods Familiarity with help desk systems and remote support tools Strong communication and customer service skills Ability to diagnose and resolve technical issues efficiently Korean and English bilingual required Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus Bachelor’s degree in Computer Science, Information Technology, or related field preferred <strong>Benefits</strong> Medical, Dental, and Vision Insurance Employee Assistance Program (EAP) 401(k) Retirement Plan with up to 5% company match Life Insurance & AD&D coverage Business Travel Accident (BTA) Insurance Company-provided lunch Paid Time Off (PTO) and Paid Holidays Celebration & Condolence Benefits Holiday Gift Certificates Flexible Spending Accounts (FSA / DCFSA) Health Savings Account (HSA) -------------------------------------Send your resume to - Jenniferk@sbtgus.com ----------------------------------- I agree to the terms of service Update List
