Home Job Postings IT 매니저 채용 This topic has replies, 0 voices, and was last updated 11 hours ago by 채용담당자. Now Editing “IT 매니저 채용” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 안녕하세요, IT 매니져 채용합니다. JD는 아래와 같습니다. 서버 1대 있고, 일반적인 IT 담당 입니다. 경력은 5~10년 사이가 적당할 것 같고 경력에 따라 $80K~$100K 예상하고 있습니다. 401k match 6%, 의료보험 85%, unlimited PTO 등의 benefit이 있습니다. 매사추세츠주와 뉴햄프셔주 경계가 생활권이므로 자녀가 있으시면 보스턴쪽에 거주하시면 되고, 없다면 뉴햄프셔주에 거주하시면 좋습니다. (소득세 0%) Role Overview & Responsibilities Cyber Operations Manager / IT Administrator Infrastructure & Systems Management Core Server & Virtualization Environment • Manages the on-premises VMware/StarWind hyperconverged infrastructure (HCI) hosting all critical servers across US and UK sites • Administers Microsoft Active Directory, DNS, DHCP, and Group Policy for all users and endpoints • Maintains Microsoft Exchange 2019 on-premises email server • Manages vCenter and all virtual machines - provisioning, patching, snapshots, and lifecycle Backup & Disaster Recovery • Owns the full backup strategy using Veeam Backup & Replication, ExaGrid deduplication appliances, and Backblaze B2 cloud storage (offsite) • Manages Veeam configuration database and SQL Server infrastructure supporting backup operations • Responsible for disaster recovery planning, documentation, and periodic validation Networking • Administers Cisco Meraki network stack including firewalls, switches, and wireless access points across both sites • Manages site-to-site VPN connectivity between US and UK • Maintains DNS zones and records via GoDaddy and Dyn for company domains • Manages domain renewals and SSL certificate lifecycle through GoDaddy, ensuring certificates are current across all company web properties • Configures and tunes Meraki IDS/IPS for intrusion detection Microsoft 365 & Cloud • Full administration of Microsoft 365 tenant including Exchange Online, SharePoint, Teams, Intune, and Entra ID (Azure AD) • Manages Microsoft 365 license assignments and tiers across the organization, ensuring users have appropriate access and optimizing license usage as headcount changes • Manages AWS cloud environments supporting the AgaMatrix application including account administration, IAM, access control, and cost management • Oversees cloud security configurations and access controls across all cloud platforms • Coordinates with the remote software development team in India on AWS infrastructure needs, access provisioning, environment support, and technical issue resolution Cybersecurity Operations Endpoint & Identity Security • Manages Huntress EDR (endpoint detection and response) deployment across all endpoints • Administers Cisco DUO multi-factor authentication for all users and critical systems • Maintains and enforces Active Directory security policies including NTLMv2-only authentication, Kerberos settings, LDAP signing/channel binding, and UAC hardening via Group Policy • Manages Attack Surface Reduction (ASR) rules deployed via GPO across all Windows endpoints Email & Perimeter Security • Administers Barracuda email security gateway for spam filtering, inbound/outbound policy, and phishing protection • Maintains SPF, DKIM, and DMARC email authentication records and troubleshoots email delivery issues • Performs phishing email analysis and incident response for reported threats Security Monitoring & SIEM • Manages Huntress SIEM for centralized log aggregation and threat detection • Develops and maintains custom detection queries (ES|QL saved searches) for monitoring Active Directory, authentication events, endpoint activity, and policy violations • Performs regular security log reviews across endpoints, authentication events, and Active Directory activity Security Hardening & Compliance • Leads security hardening initiatives mapped to NIST 800-53 controls • Manages Group Policy hardening including password policies, account lockout, network access controls, WinRM restrictions, PUA protection, and anonymous enumeration blocking • Conducts Active Directory hygiene audits: stale account remediation, group membership reviews, SPN/Kerberoasting risk reduction • Supports UK NHS Digital Standards for Patient Data (DSPT) compliance in coordination with UK colleagues • Maintains Clean Desk Policy, AI Acceptable Use Policy, and other security governance documents IT Policy & Governance • Developed and maintains the company IT policy library: Business Continuity / DRP, Incident Response Plan, Data Classification, Password & Access Control, Backup & DR, BYOD/MFA, and Acceptable Information Security policies • Authors and maintains IT and security operations documentation and procedures • Conducts periodic formal access reviews across systems and applications to ensure users have appropriate permissions and access is revoked when no longer needed • Maintains the IT Systems Architecture reference documentation for the organization • Primary point of contact for IT-related regulatory and compliance inquiries End User Support & Device Management • Serves as Tier 1-3 helpdesk for all employees across US and UK sites • Manages endpoint lifecycle: procurement, imaging, deployment, patching, and decommission • Manages endpoint management platform for software deployment, patch management, and inventory • Supports remote users and manages VPN access and connectivity troubleshooting • Onboards and offboards employees including account provisioning/deprovisioning across all systems • Conducts hands-on IT onboarding for all new hires including equipment setup, system walkthroughs, and ensuring staff are prepared to work from day one Regulatory & Compliance Support • Supports IT-applicable aspects of medical device regulatory requirements, providing documentation, access controls, audit trails, and system configurations as needed to satisfy FDA and quality system expectations • Collaborates with Quality and Regulatory Affairs teams to ensure IT infrastructure and processes align with applicable compliance obligations • Maintains records and evidence for IT-related audit activities Server Room & Power Infrastructure • Maintains and monitors the server room environment across US and UK sites including hardware health, cabling organization, and equipment layout • Manages UPS (Uninterruptible Power Supply) infrastructure to ensure uptime for critical systems during power events • Monitors UPS battery health, coordinates replacements, and maintains power continuity documentation • Responds to power-related incidents and coordinates recovery of affected systems • Ensures server room physical access is controlled and appropriate environmental conditions are maintained Physical Security • Administers the Ring camera system across office locations including camera placement, configuration, access management, and footage review when needed • Manages physical access controls and coordinates with management on security incidents involving the office premises • Reviews and maintains physical security posture in alignment with overall security policies Physical & Facilities Support • Provides hands-on physical IT support throughout the office including workstation setup, hardware moves, cable management, and desk/equipment reconfiguration • Installs and relocates networking hardware such as switches, access points, and cabling as office needs change • Assists staff with physical equipment issues including printers, monitors, peripherals, and conference room AV/technology • Coordinates hardware procurement, receiving, and asset tagging for all new equipment • Manages disposal and decommissioning of old hardware in a secure and compliant manner Business Application Support • Provides IT support and administration for the company ERP system including user access, troubleshooting, and coordination with vendors or internal stakeholders on system issues • Supports legacy in-house workflow applications and internal tools, including troubleshooting, maintenance, and coordinating updates or fixes with developers as needed • Administers HubSpot CRM on behalf of the Customer Service team including user management, integrations, and troubleshooting • Supports integrations between CRM, email delivery, and internal systems • Manages automation tooling used to support business operations • Acts as administrator or escalation contact for third-party SaaS platforms used by the business Phone & Communications Management • Administers the office VoIP phone system including provisioning, configuration, and troubleshooting for desk phones across US and UK sites • Manages RingCentral for the Customer Service team including user setup, call routing, queue management, and ongoing support • Coordinates with carriers and vendors on phone system issues, outages, and changes • Onboards and offboards users within the phone system as part of the standard employee lifecycle process Vendor & Project Management • Serves as the primary point of contact for all IT and security vendors including Microsoft, Veeam, Huntress, Cisco/Meraki, Barracuda, Cisco DUO, ExaGrid, Backblaze, and others • Manages the full vendor lifecycle: evaluation, onboarding, contract review, renewal tracking, and offboarding • Handles procurement and purchase orders for all IT hardware, software, and services • Monitors license expiration dates and subscription renewals across all platforms to ensure continuity • Evaluates and vets new vendors and solutions as business needs evolve, including proof-of-concept testing and security review • Leads IT capital projects from scoping through implementation including infrastructure replacements, security platform deployments, and cloud rationalization • Manages IT budget awareness and cost optimization across licensed products and cloud spend • Advises leadership on upcoming IT expenditures, renewal timelines, and capital needs as requested Incident Response • Serves as the sole responder for all IT incidents across both US and UK sites, covering infrastructure outages, hardware failures, network disruptions, and security events • Leads response to security incidents including malware, ransomware, phishing compromises, unauthorized access, and data exposure - from initial triage through containment and remediation • Manages recovery efforts following system failures including server outages, storage issues, failed backups, and power events • Documents incidents, root cause analysis, and remediation steps for internal records and compliance purposes • Maintains and updates the Incident Response Plan to reflect current infrastructure and threat landscape Asset Inventory Management • Maintains an inventory of all IT hardware and software assets across US and UK sites • Tracks asset assignments, lifecycle status, and location for all company-owned devices and equipment • Manages software license inventory to ensure compliance and avoid over- or underlicensing • Coordinates asset disposal and ensures decommissioned equipment is handled securely Security Awareness & Staff Communication • Serves as the internal point of contact for all employee security questions and concerns • Proactively communicates security guidance, policy updates, and threat advisories to staff as relevant situations arise • Responds to reported phishing emails and suspicious activity, performing triage and providing staff with timely feedback and direction • Advises employees on security best practices for device use, password management, data handling, and safe browsing Cross-Departmental Collaboration • Partners with HR on all employee onboarding and offboarding, ensuring timely account provisioning, access setup, and deprovisioning across all systems • Coordinates with Finance on IT procurement approvals, purchase orders, and budget planning • Collaborates with Quality and Regulatory Affairs to support compliance obligations with IT documentation, access controls, and audit evidence • Supports Operations with day-to-day IT needs and participates in cross-functional projects where technology plays a role • Reports directly to and advises senior leadership on IT risk, infrastructure status, security posture, and technology investments • Works closely with the UK site team to ensure consistent IT support, security standards, and infrastructure across both locations Printer & Copier Management • Manages networked printers and copiers across the office including configuration, connectivity, driver deployment, and user support • Handles most printer issues in-house and escalates larger hardware or service issues to the vendor as needed • Coordinates supply management and ensures printers are operational and available for staff Business Continuity Planning • Actively maintains and updates the company Business Continuity and Disaster Recovery plans to reflect current infrastructure and risks • Identifies and documents critical systems, recovery priorities, and acceptable downtime thresholds • Coordinates continuity planning activities with relevant stakeholders across the business • Ensures backup, failover, and recovery capabilities are tested and aligned with continuity objectives Website Management • Manages the US company website hosted on Squarespace including configuration, user access, and technical support • Manages the UK company website hosted on WP Engine including hosting administration, updates, and technical support • Coordinates with relevant stakeholders on website changes, troubleshooting, and vendor support escalations I agree to the terms of service Update List
