안녕하세요,

IT 매니져 채용합니다.
JD는 아래와 같습니다. 서버 1대 있고, 일반적인 IT 담당 입니다.

경력은 5~10년 사이가 적당할 것 같고 경력에 따라 $80K~$100K 예상하고 있습니다.
401k match 6%, 의료보험 85%, unlimited PTO 등의 benefit이 있습니다.

매사추세츠주와 뉴햄프셔주 경계가 생활권이므로 자녀가 있으시면 보스턴쪽에 거주하시면 되고,
없다면 뉴햄프셔주에 거주하시면 좋습니다. (소득세 0%)

Role Overview & Responsibilities
Cyber Operations Manager / IT Administrator
Infrastructure & Systems Management
Core Server & Virtualization Environment
• Manages the on-premises VMware/StarWind hyperconverged infrastructure (HCI)
hosting all critical servers across US and UK sites
• Administers Microsoft Active Directory, DNS, DHCP, and Group Policy for all users and
endpoints
• Maintains Microsoft Exchange 2019 on-premises email server
• Manages vCenter and all virtual machines – provisioning, patching, snapshots, and
lifecycle
Backup & Disaster Recovery
• Owns the full backup strategy using Veeam Backup & Replication, ExaGrid
deduplication appliances, and Backblaze B2 cloud storage (offsite)
• Manages Veeam configuration database and SQL Server infrastructure supporting
backup operations
• Responsible for disaster recovery planning, documentation, and periodic validation
Networking
• Administers Cisco Meraki network stack including firewalls, switches, and wireless
access points across both sites
• Manages site-to-site VPN connectivity between US and UK
• Maintains DNS zones and records via GoDaddy and Dyn for company domains
• Manages domain renewals and SSL certificate lifecycle through GoDaddy, ensuring
certificates are current across all company web properties
• Configures and tunes Meraki IDS/IPS for intrusion detection
Microsoft 365 & Cloud
• Full administration of Microsoft 365 tenant including Exchange Online, SharePoint,
Teams, Intune, and Entra ID (Azure AD)
• Manages Microsoft 365 license assignments and tiers across the organization, ensuring
users have appropriate access and optimizing license usage as headcount changes
• Manages AWS cloud environments supporting the AgaMatrix application including
account administration, IAM, access control, and cost management
• Oversees cloud security configurations and access controls across all cloud platforms
• Coordinates with the remote software development team in India on AWS infrastructure
needs, access provisioning, environment support, and technical issue resolution
Cybersecurity Operations
Endpoint & Identity Security
• Manages Huntress EDR (endpoint detection and response) deployment across all
endpoints
• Administers Cisco DUO multi-factor authentication for all users and critical systems
• Maintains and enforces Active Directory security policies including NTLMv2-only
authentication, Kerberos settings, LDAP signing/channel binding, and UAC hardening
via Group Policy
• Manages Attack Surface Reduction (ASR) rules deployed via GPO across all Windows
endpoints
Email & Perimeter Security
• Administers Barracuda email security gateway for spam filtering, inbound/outbound
policy, and phishing protection
• Maintains SPF, DKIM, and DMARC email authentication records and troubleshoots
email delivery issues
• Performs phishing email analysis and incident response for reported threats
Security Monitoring & SIEM
• Manages Huntress SIEM for centralized log aggregation and threat detection
• Develops and maintains custom detection queries (ES|QL saved searches) for
monitoring Active Directory, authentication events, endpoint activity, and policy violations
• Performs regular security log reviews across endpoints, authentication events, and
Active Directory activity
Security Hardening & Compliance
• Leads security hardening initiatives mapped to NIST 800-53 controls
• Manages Group Policy hardening including password policies, account lockout, network
access controls, WinRM restrictions, PUA protection, and anonymous enumeration
blocking
• Conducts Active Directory hygiene audits: stale account remediation, group membership
reviews, SPN/Kerberoasting risk reduction
• Supports UK NHS Digital Standards for Patient Data (DSPT) compliance in coordination
with UK colleagues
• Maintains Clean Desk Policy, AI Acceptable Use Policy, and other security governance
documents
IT Policy & Governance
• Developed and maintains the company IT policy library: Business Continuity / DRP,
Incident Response Plan, Data Classification, Password & Access Control, Backup & DR,
BYOD/MFA, and Acceptable Information Security policies
• Authors and maintains IT and security operations documentation and procedures
• Conducts periodic formal access reviews across systems and applications to ensure
users have appropriate permissions and access is revoked when no longer needed
• Maintains the IT Systems Architecture reference documentation for the organization
• Primary point of contact for IT-related regulatory and compliance inquiries
End User Support & Device Management
• Serves as Tier 1-3 helpdesk for all employees across US and UK sites
• Manages endpoint lifecycle: procurement, imaging, deployment, patching, and
decommission
• Manages endpoint management platform for software deployment, patch management,
and inventory
• Supports remote users and manages VPN access and connectivity troubleshooting
• Onboards and offboards employees including account provisioning/deprovisioning
across all systems
• Conducts hands-on IT onboarding for all new hires including equipment setup, system
walkthroughs, and ensuring staff are prepared to work from day one
Regulatory & Compliance Support
• Supports IT-applicable aspects of medical device regulatory requirements, providing
documentation, access controls, audit trails, and system configurations as needed to
satisfy FDA and quality system expectations
• Collaborates with Quality and Regulatory Affairs teams to ensure IT infrastructure and
processes align with applicable compliance obligations
• Maintains records and evidence for IT-related audit activities
Server Room & Power Infrastructure
• Maintains and monitors the server room environment across US and UK sites including
hardware health, cabling organization, and equipment layout
• Manages UPS (Uninterruptible Power Supply) infrastructure to ensure uptime for critical
systems during power events
• Monitors UPS battery health, coordinates replacements, and maintains power continuity
documentation
• Responds to power-related incidents and coordinates recovery of affected systems
• Ensures server room physical access is controlled and appropriate environmental
conditions are maintained
Physical Security
• Administers the Ring camera system across office locations including camera
placement, configuration, access management, and footage review when needed
• Manages physical access controls and coordinates with management on security
incidents involving the office premises
• Reviews and maintains physical security posture in alignment with overall security
policies
Physical & Facilities Support
• Provides hands-on physical IT support throughout the office including workstation setup,
hardware moves, cable management, and desk/equipment reconfiguration
• Installs and relocates networking hardware such as switches, access points, and cabling
as office needs change
• Assists staff with physical equipment issues including printers, monitors, peripherals,
and conference room AV/technology
• Coordinates hardware procurement, receiving, and asset tagging for all new equipment
• Manages disposal and decommissioning of old hardware in a secure and compliant
manner
Business Application Support
• Provides IT support and administration for the company ERP system including user
access, troubleshooting, and coordination with vendors or internal stakeholders on
system issues
• Supports legacy in-house workflow applications and internal tools, including
troubleshooting, maintenance, and coordinating updates or fixes with developers as
needed
• Administers HubSpot CRM on behalf of the Customer Service team including user
management, integrations, and troubleshooting
• Supports integrations between CRM, email delivery, and internal systems
• Manages automation tooling used to support business operations
• Acts as administrator or escalation contact for third-party SaaS platforms used by the
business
Phone & Communications Management
• Administers the office VoIP phone system including provisioning, configuration, and
troubleshooting for desk phones across US and UK sites
• Manages RingCentral for the Customer Service team including user setup, call routing,
queue management, and ongoing support
• Coordinates with carriers and vendors on phone system issues, outages, and changes
• Onboards and offboards users within the phone system as part of the standard
employee lifecycle process
Vendor & Project Management
• Serves as the primary point of contact for all IT and security vendors including Microsoft,
Veeam, Huntress, Cisco/Meraki, Barracuda, Cisco DUO, ExaGrid, Backblaze, and
others
• Manages the full vendor lifecycle: evaluation, onboarding, contract review, renewal
tracking, and offboarding
• Handles procurement and purchase orders for all IT hardware, software, and services
• Monitors license expiration dates and subscription renewals across all platforms to
ensure continuity
• Evaluates and vets new vendors and solutions as business needs evolve, including
proof-of-concept testing and security review
• Leads IT capital projects from scoping through implementation including infrastructure
replacements, security platform deployments, and cloud rationalization
• Manages IT budget awareness and cost optimization across licensed products and
cloud spend
• Advises leadership on upcoming IT expenditures, renewal timelines, and capital needs
as requested
Incident Response
• Serves as the sole responder for all IT incidents across both US and UK sites, covering
infrastructure outages, hardware failures, network disruptions, and security events
• Leads response to security incidents including malware, ransomware, phishing
compromises, unauthorized access, and data exposure – from initial triage through
containment and remediation
• Manages recovery efforts following system failures including server outages, storage
issues, failed backups, and power events
• Documents incidents, root cause analysis, and remediation steps for internal records
and compliance purposes
• Maintains and updates the Incident Response Plan to reflect current infrastructure and
threat landscape
Asset Inventory Management
• Maintains an inventory of all IT hardware and software assets across US and UK sites
• Tracks asset assignments, lifecycle status, and location for all company-owned devices
and equipment
• Manages software license inventory to ensure compliance and avoid over- or underlicensing
• Coordinates asset disposal and ensures decommissioned equipment is handled
securely
Security Awareness & Staff Communication
• Serves as the internal point of contact for all employee security questions and concerns
• Proactively communicates security guidance, policy updates, and threat advisories to
staff as relevant situations arise
• Responds to reported phishing emails and suspicious activity, performing triage and
providing staff with timely feedback and direction
• Advises employees on security best practices for device use, password management,
data handling, and safe browsing
Cross-Departmental Collaboration
• Partners with HR on all employee onboarding and offboarding, ensuring timely account
provisioning, access setup, and deprovisioning across all systems
• Coordinates with Finance on IT procurement approvals, purchase orders, and budget
planning
• Collaborates with Quality and Regulatory Affairs to support compliance obligations with
IT documentation, access controls, and audit evidence
• Supports Operations with day-to-day IT needs and participates in cross-functional
projects where technology plays a role
• Reports directly to and advises senior leadership on IT risk, infrastructure status,
security posture, and technology investments
• Works closely with the UK site team to ensure consistent IT support, security standards,
and infrastructure across both locations
Printer & Copier Management
• Manages networked printers and copiers across the office including configuration,
connectivity, driver deployment, and user support
• Handles most printer issues in-house and escalates larger hardware or service issues to
the vendor as needed
• Coordinates supply management and ensures printers are operational and available for
staff
Business Continuity Planning
• Actively maintains and updates the company Business Continuity and Disaster Recovery
plans to reflect current infrastructure and risks
• Identifies and documents critical systems, recovery priorities, and acceptable downtime
thresholds
• Coordinates continuity planning activities with relevant stakeholders across the business
• Ensures backup, failover, and recovery capabilities are tested and aligned with continuity
objectives
Website Management
• Manages the US company website hosted on Squarespace including configuration, user
access, and technical support
• Manages the UK company website hosted on WP Engine including hosting
administration, updates, and technical support
• Coordinates with relevant stakeholders on website changes, troubleshooting, and
vendor support escalations