Home Job Postings [GAMEVIL USA, Inc.] Mobile Game Customer Support Representative This topic has [4] replies, 1 voice, and was last updated 1 week ago by leshakoop. Now Editing “[GAMEVIL USA, Inc.] Mobile Game Customer Support Representative” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at GAMEVIL USA, Inc., a global leader in smartphone and social games is looking for motivated and enthusiastic individuals to join its team as a mobile game Customer Support Representative. This is a part-time/full time position in El Segundo, CA. <strong>Primary Responsibilities:</strong> • Professionally handle incoming inquiries from customers and ensure that issues are resolved both promptly and thoroughly • Responsible for compiling data and generating reports • Work closely with development team to ensure quality service provided to users • Analyze and compile new and on-going issues in the service • Provide timely feedback to the respective teams regarding service failures or customer concerns • Play key role in the community development and retention <strong>Requirements:</strong> • Ability to work in a fast-paced environment • Ability to research and find suitable answers on any topics • Ability to communicate clearly and professionally, both verbally and in writing • Basic understanding of information technologies, such as office applications and email • Strong decision making and analytical abilities • Strong detail orientation and communication/listening skills • Strong time management skill • Possess a strong work ethic and team player mentality • Might need to work on weekends <strong>Preferred Skills:</strong> • Experience in video game industry as a game master or customer service representative is a plus • Familiarity with various online/mobile games such as role-playing, fantasy and sports • Excellent command of additional languages a plus, especially Korean If you are interested, please forward your cover letter and resume to <strong>careers@gamevilusa.com</strong> with email title Customer Support. * The job description may be adjusted at any time at the sole discretion of GAMEVIL USA, Inc. I agree to the terms of service Update List
