Home Job Postings Developer Support Operations -Multilingual Support Specialist This topic has replies, 1 voice, and was last updated 11 years ago by jobkoreausa. Now Editing “Developer Support Operations -Multilingual Support Specialist” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at This role is located in Mountain View, CA Description A position is available with the growing developer support team of a major mobile application platform. The support specialist will help support app developers across three languages: English and Korean. This position requires a customer-obsessed individuals who is passionate about assisting developers with the timely resolution of issues related to development and application sharing tools. Responsibilities Provide email and real time support to application platform developers Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level Assist with creation and maintenance of online documentation for the application platform Identify needs and collaborate on projects to improve support tools and processes Minimum Qualifications Ability to communicate technical concepts clearly and effectively Love troubleshooting with proven ability to identify and troubleshoot customer issues quickly and efficiently Fluent oral and written skill in English Fluent oral and written skill in Korean At least 1-2 years customer or client service experience Experience or interest to developing mobile application preferred Proactive, independent worker who can prioritize tasks and manage time effectively Knowledge of the local internet industry Good understanding of customer support best practices and familiarity with customer support success metrics Strong attention to detail and have excellent written communication skills Strong sense of responsibility http://www.jobkoreausa.com/work/employ_detail.html?no=12748 I agree to the terms of service Update List
