Home Job Postings Customer Services Rep. (테슬라 서비스 대응 직원) This topic has replies, 0 voices, and was last updated 4 months ago by Ben. Now Editing “Customer Services Rep. (테슬라 서비스 대응 직원)” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at <strong>Company Overview</strong> Since its founding in 1978, the Company has dedicated itself to the development and production of core automotive components for over 40 years, earning a reputation for outstanding technology and quality. <strong>Position Overview</strong> Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons. <strong>Responsibilities</strong> - Providing introductory information to prospective and new customers. - Ensuring that consumers are satisfied with products or services by handling complaints and inquiries. - Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases. - Letting patrons know about additional products or services that might benefit them. - Determining the quickest, most effective ways to answer a client’s or customer’s questions. - Escalating queries and concerns, when necessary. - Troubleshooting common issues with products or services. - Working with a team of Sales and other departments to find appropriate solutions to problems. <strong>Requirements</strong> - Bachelor’s degree in electrical engineering, Mechanical Engineering, or a related field preferred but not required. - Minimum of 2 years of customer service experience - Automotive service industry experience preferred - Excellent phone skills with the ability to offer highest quality of customer service - Customer Service attitude - Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database - Strong verbal communication skills - Conflict resolution skills - Bilingual in Korean and English is required. <strong>Benefits</strong> - Health, Dental & Vision - PTO - 401(k) - Incentives - 비자지원 (E2 visa and 영주권 진행) <strong>이력서</strong> job@iseecareers.com I agree to the terms of service Update List
