Home Job Postings [고객관리] Customer Service Assistant (정규직) This topic has replies, 0 voices, and was last updated 3 years ago by Seongwook Lee. Now Editing “[고객관리] Customer Service Assistant (정규직)” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. LGESMI is a wholly owned subsidiary of LG Energy Solution, a South Korean company that has global operations focused on petrochemical products, information/electronic materials, and energy solutions. With significant market share in consumer, automotive and stationary applications, LG Energy Solution is the world’s leading developer and manufacturer of lithium-ion polymer batteries. The LG Group has identified ESS as one of the company’s top ten future growth opportunities; this represents an opportunity to join a highly successful, global company at a relatively early stage in its growth. Come join the leader in advanced EV batteries! Job Summary: In a fast-paced, team-oriented the role of Customer Service Assistant is to support daily customer service activities for existing and future business of LGESMI in North America. It will require an understanding of handling manufacturer product warranties and return material authorizations (RMAs) in B2B and B2C environments. Identifying clients’ needs, generate solutions and respond to customer requests in a timely manner all while having an adequate time management skills and the ability to nurture effective relationships with customers. Primary Responsibilities: Maintain and own up-to-date daily RMA submissions and approvals data Report to Customer Service Specialist on the status of RMA activities Manage and keep track of e-documents related to RMAs for the internal team Coordinate with the internal team for approvals and to process invoices Expense report to Customer Service Manager Support internal reporting requirements Experience Work experience in administrative work preferred. Professional, highly motivated with a strong results-oriented work ethic An ability to identify opportunities to improve customer experience Close attention to details, excellent organizational and time management skills Comfortable working beyond normal office hours as required to meet customer expectations Skills and Qualifications Bilingual Korean required High School diploma required , Associate’s Degree in business preferred Advanced skills in Microsoft Excel; experience in Microsoft Teams preferred Excellent communication; verbal and written Please send your resume at slee1@lgensol.com I agree to the terms of service Update List
