LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. LGESMI is a wholly owned subsidiary of LG Energy Solution, a South Korean company that has global operations focused on petrochemical products, information/electronic materials, and energy solutions. With significant market share in consumer, automotive and stationary applications, LG Energy Solution is the world’s leading developer and manufacturer of lithium-ion polymer batteries. The LG Group has identified ESS as one of the company’s top ten future growth opportunities; this represents an opportunity to join a highly successful, global company at a relatively early stage in its growth.

Come join the leader in advanced EV batteries!

Job Summary:

In a fast-paced, team-oriented the role of Customer Service Assistant is to support daily customer service activities for existing and future business of LGESMI in North America. It will require an understanding of handling manufacturer product warranties and return material authorizations (RMAs) in B2B and B2C environments. Identifying clients’ needs, generate solutions and respond to customer requests in a timely manner all while having an adequate time management skills and the ability to nurture effective relationships with customers.

Primary Responsibilities:

Maintain and own up-to-date daily RMA submissions and approvals data
Report to Customer Service Specialist on the status of RMA activities
Manage and keep track of e-documents related to RMAs for the internal team
Coordinate with the internal team for approvals and to process invoices
Expense report to Customer Service Manager
Support internal reporting requirements

Experience

Work experience in administrative work preferred.
Professional, highly motivated with a strong results-oriented work ethic
An ability to identify opportunities to improve customer experience
Close attention to details, excellent organizational and time management skills
Comfortable working beyond normal office hours as required to meet customer expectations

Skills and Qualifications

Bilingual Korean required
High School diploma required , Associate’s Degree in business preferred
Advanced skills in Microsoft Excel; experience in Microsoft Teams preferred
Excellent communication; verbal and written

Please send your resume at
slee1@lgensol.com