Home Job Postings Claim Specialist Supervisor 구합니다. This topic has replies, 0 voices, and was last updated 4 years ago by Hannah. Now Editing “Claim Specialist Supervisor 구합니다.” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 한국대기업 물류회사에서 Claim Specialist Supervisor 을 구합니다. 채용절자 : 서류전형(이력서)-인터뷰-채용 지원방법 : 이력서를 hannah@people4nets.com으로 보내주세요. Pay rate: $25+/hr (negotiable) Location: Plano, TX 75075 Contract: 6 mos + extension Working hours: 8:30-5:30 <strong>Key Responsibilities:</strong> First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issues Collect information on all incidents including damage to trucks/trailers, cargo damage and property damage Manage and handle the claim process for logistics related complaints, and process damage claims Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc. Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to location or mitigate damage occurrence and liability exposure Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings Communicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management team Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled Enter and track claims in TMS and WMS system Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution Email updates on progress or conflicts regarding the accident to all internal parties involved Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel Develop and maintain Standard Operating Procedures (SOPs) for logistics processes and claims Monitor controls of paperwork and processes that impact claims such as timely communications of any exceptions and proper handling of PODs Other clerical and/or administrative work <strong>Qualifications & Skills:</strong> Bachelor’s degree with minimum 9 years of freight claims processing experience that includes minimum 1 year experience as a Manager, supervisor, or a trainer Prefer some experience or education in Contract Law Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings Great attention to detail, organization, cross-group collaboration, and project management skills <strong>Physical Demands:</strong> The position requires the ability to talk and hear while performing the duties of this job. The position requires the ability to stand and walk for extended periods, use hands to handle or feel, and reach with hands and arms. The position requires dexterity to write and use computer keyboard and mouse. The position requires multitasking and solving complex issues, occasionally in a fast-paced environment. This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds. I agree to the terms of service Update List
