Home Job Postings Claim Specialist Supervisor 구합니다. This topic has replies, 0 voices, and was last updated 4 years ago by Hannah. Now Editing “Claim Specialist Supervisor 구합니다.” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 한국대기업 물류회사에서 Claim Specialist Supervisor 를 구합니다. 채용절자 : 서류전형(이력서)-인터뷰-채용 지원방법 : 이력서를 hannah@people4nets.com으로 보내주세요. Pay rate: $25+/hr (negotiable) Location: Plano, TX 75075 Contract: 6 mos + extension Working hours: 8:30-5:30 <strong>Key Responsibilities:</strong> • First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issues • Collect information on all incidents including damage to trucks/trailers, cargo damage and property damage • Manage and handle the claim process for logistics related complaints, and process damage claims • Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc. • Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to location or mitigate damage occurrence and liability exposure • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings • Communicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management team • Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled • Enter and track claims in TMS and WMS system • Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution • Email updates on progress or conflicts regarding the accident to all internal parties involved • Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed • Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel • Develop and maintain Standard Operating Procedures (SOPs) for logistics processes and claims • Monitor controls of paperwork and processes that impact claims such as timely communications of any exceptions and proper handling of PODs • Other clerical and/or administrative work <strong>Qualifications & Skills:</strong> • Bachelor’s degree with minimum 9 years of freight claims processing experience that includes minimum 1 year experience as a Manager, supervisor, or a trainer • Prefer some experience or education in Contract Law • Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner • Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment • Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings • Great attention to detail, organization, cross-group collaboration, and project management skills <strong>Physical Demands:</strong> • The position requires the ability to talk and hear while performing the duties of this job. • The position requires the ability to stand and walk for extended periods, use hands to handle or feel, and reach with hands and arms. • The position requires dexterity to write and use computer keyboard and mouse. • The position requires multitasking and solving complex issues, occasionally in a fast-paced environment. • This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds. I agree to the terms of service Update List
