Home Job Postings Cellular Quality Technician 3 This topic has replies, 0 voices, and was last updated 6 years ago by 3snetwork1970. Now Editing “Cellular Quality Technician 3” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Position Summary: Quality Specialist is responsible for insuring Quality Inspections (Inbound & Outbound Inspection) for phones are performed accurately in compliance with Customer & Samsung requirements in timely manner and generate analytical reports and operational data support for SEA quality team. Additionally, communication and/or meetings with customers as well as various Samsung members for follow ups and investigations and perform on site review & validation at customer sites. Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will: • Data analyst for customer and internal bounce reporting • Owner of key quality metric reporting and monitoring including weekly vendor and carrier quality reports • Generate weekly report with overall quality updates which includes gathering and organizing data including MPC KPI trending, Customer acceptance status (QCF, LFR, UAR), and other quality updates. • Generate weekly report with overall Bounce quality updates which includes gathering and organizing data including Gross Bounce, Bounce Fail, top defect, and top trending model updates. • Supports the onsite validation of quality failures at the customers (i.e. Verizon QCFs, etc.) • Provides ongoing monitoring and reporting of customer scorecard quality metrics • Supports overseas and local quality reviews for tracking and follow-up accordingly • Provides weekly quality performance reporting for management reviews • Primary contact point for customer repair quality raw data and system support (i.e. AT&T RQIL & QAP systems, etc.) Background/Experience to qualify for this position, the following minimal background and skill levels are required: • Requires a Bachelor’s degree or equivalent work experience. • 5-6 years of job related experience as preference and prior experience in telecommunications engineering a plus. • Experience with MS Office including but not limited to, Excel, Word, and Access. • Experience conducting internal and third party audits required. Must be able to write, read, analyze and interpret technical journals and procedures. • Must be able to speak in mathematical/statistical terms (normality, probability, complex numbers, and logarithms are commonly used as references). • Skilled at evaluating data from multiple angles to identify discrepancies and opportunities for improvement. Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level: • Read and understand work instructions and Customer specifications • Intermediate Computer skills required (accurate data analysis and reporting) • Excellent communication and teamwork skills • Troubleshooting abilities and analytical skills • Capable of lifting up to 50lbs • Work Hours (M-F: 8hr) • Overtime as needed • International travel needed • Preferably a Korean speaker (read & write) Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment: • Work generally performed in an office, lab, warehouse, or user environment. • High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition. • High hand/finger dexterity with fine motor coordination skills to perform electronic component repair work. • May require working additional hours beyond normal schedule. • Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities. Please send your resume via email to sungyon.chin@3snetwork.com I agree to the terms of service Update List
