About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer’s products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers’ needs by utilizing the latest information systems and advanced technologies.

Summary

The Administrator, East KD Operation will manage the inbound/outbound transportation of auto parts into U.S. manufacturing plants (Related Vendors for Hyundai/Kia and Suppliers) along with container movements. This position also manages shipments to minimize cost while maximizing profit for Glovis and will ensure that all customer inquiries are responded to promptly and professionally.

Responsibilities

Provide Inbound/Outbound Operation Services
Coordinate and monitor US inbound traffic regarding the transportation of auto parts with customers and provide assistance regarding documentation, inland deliveries, and customs-related operations.
Analyze the volume of inbound shipments by managing daily ETA and tracking reports with customers, tracking/locating customer order statuses daily, distributing delivery schedules with up to 10 inland carriers, reporting supply chain interruptions to internal and external accounts, and supporting and maintaining supply chain issues
Support insurance claims for cargo damage/accident/customer claims in related parties
Daily Coordination with Customer Inquiries
Monitor and support container moves
Coordinate urgent container deliveries to ensure the production lines of the customers
Manage/control operations, customers, and truckers to minimize unnecessary costs.
Update Genisys system container history.
Manage Demurrage/Detention/Chassis Charges
According to contracted free time, monitor/alert customers for upcoming charges
Provide tracing reports to the customers to prevent/minimize cost
Manage demurrage/detention/chassis charges for all related customers, as well as disputing charges with ocean carriers.
Coordinate Internal/External Communication to Enhance Operations
Coordinate with various departments
Finance and accounting teams for revenue, cost accruals, vendor/customer account set up, and other inquiries
Outbound logistics team and customers for completion of urgent delivery orders in a timely fashion
Glovis IT department for enhancing and maintaining Glovis’s integrated logistic system, GENYSIS.
Customer Service
Prepare required documents including commercial invoices, etc as requested by the customer
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.

Compensation Range
$57,000-$68,000/Year

Benefits of working at Hyundai GLOVIS America Inc.

Medical Insurance

Vision Insurance

Dental Insurance

Health Care & Dependent Care Flexible Spending Accounts (FSA)

Basic Life and AD&D as well as Short-Term & Long-Term Disability

Paid Vacation, Holidays, and Sick leave

Pet Insurance

Hospital and Critical Illness Insurance

Wellness Program and Gym Reimbursement*

401(k) with Generous Matching

Referral Bonuses*

Auto Allowance*

Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*

Discretionary Bonuses*

Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

Required
Excellent written and verbal communication skills in English
Intermediate-level MS Excel
Problem-solving and critical thinking ability
Detail-oriented
Preferred
Bilingual: English/Korean
Experience with MS Word, MS Outlook, and MS PowerPoint
A self-starter that can operate under minimal supervision
Education & Experience

High School Diploma/G.E.D required
Three (3) years of experience in a similar field
Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure.
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Please email resume or questions to kluk2@glovisusa.com