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donruss199
donruss199
5 months ago
Hello. I luv your honest videos of whats happening with your Amazon trials and tribulations. I sold on Amazon for 6 years. I own a retail auto parts store in northern CA. I had over $7 million listed on Amazon. I sold car parts to all over the world. Its definitely a tough job especially dealing with auto parts. Ever since Amazon started forcing sellers to take back anything and everything a few years ago, its no longer worth it to sell online so I stopped. People buy parts, install them in their car, then when it doesn’t fix their problem, they just return it. Most people know how to scam the system and claim its “defective” which Amazon then forces us to have to pay the return shipping for the customer to send it back to me. This started happening immediately once Amazon forced sellers to accept all returns within 30 days of receipt of the item. I fought with Amazon constantly. Our warranty policy is exchange only which usually stops the fake defective claims, but Amazon doesn’t care. Trying to get ahold of a live human being at Amazon that can actually help you is almost impossible. They only want to communicate by email so they have a written account of all the conversations back and forth. When you do talk to them on the phone, just know they are recording your conversation so be VERY careful what you say. Also, they will not talk to you AT ALL and will hang up IMMEDIATELY if they think you are also recording the same phone call that they themselves are recording. Record it anyways if you can just so you have a personal record of what was said or what is needed to be done. Just don’t ever tell them that. I also stopped selling on Amazon because they are my, and your, competition. I sell branded parts, Raybestos brakes, Wix filters, Monroe shocks, Felpro gaskets, etc. Amazon tracks everything you and I sell of branded items using their own metrics. For example, if I start selling a Raybestos brake pad set for a new 2019 Honda accord, an almost 2 year old car that probably will start needing to replace pads soon, Amazon tracks it. If 3,000 other auto parts stores on Amazon also start selling that same Raybestos brake pad and Amazons metrics see that the pad set has been sold 5,000 times in the last 6 months between all the vendors selling it on their platform, then AMAZON ADDS IT TO THEIR OWN INVENTORY!! They become our competition and they put the part in stock in their own warehouse and then of course, undercut the rest of us and sell it cheaper than us auto parts stores can. If the pad set costs me $25, we try to sell it for $42. Amazons fee to the seller is 15%, $6, the shipping is probably going to be about $8 for us, leaving us a whopping $3 profit!! When Amazon puts it in stock, they sell it for about $32 because they don’t charge themselves the sellers fee and they get the best shipping rates from USPS/UPS/FEDEX and probably only pay about $4 to ship that same pad set. So Amazon can sell it for $10 less than I can, they probably bought the same pad from Raybestos for $23 because they buy so much. So Amazon under cuts me and every other seller on Amazon by $10 and ends up making about $5 on the item. So basically they just stopped me from selling my part on Amazon and everyone else bcuz they are now all our competition and they did it using the metrics from the sales I sold and every other auto parts store who sold on their platform. Its even worse than that, but I wont bore you with more problems Amazon is causing. I could literally write essays on how Amazon is destroying small businesses. I buy nothing from Amazon ever. I wont support them at all. Oh, and the Jeff@Amazon.com email is supposedly emailing Jeff Bezos, the founder of Amazon, directly. Jeff himself has told people to email him using this email. However, it doesn’t really go to Jeff Bezos, it goes to one of his many assistants who never answer or respond to that email anyways. Its just another waste of time emailing the back and forth and getting no responses because Amazon just doesn’t care. They are so big and powerful and they don’t need us little guys, we NEED them and they know it. I wont sell on their platform ever again and I buy nothing from them, nor do I shop at whole foods, which is owned by Amazon for those of you that don’t know that yet. As I said, I could literally write essays about Amazon, but I’ll stop here. You or anyone is welcome to contact me if you would like more direct 1st hand knowledge of selling on Amazon. Good luck to you all.