Company Overview

The Company is a renowned global manufacturer and supplier of electrical equipment and products, aims to solidify its brand presence in the North American market.

Position Overview

The Company is seeking a Field Service Engineering Manager to serve as the primary on-site liaison between its customers, overseas R&D and suppliers, and local service providers in the energy storage industry. This role combines technical leadership, field execution, and customer engagement, ensuring successful commissioning and after-service operations for battery energy storage systems (BESS).

Responsibilities

– Serve as the main customer contact on-site, ensuring timely issue resolution and clear communication.
– Act as the primary liaison between customers, overseas engineers from R&D and suppliers, and local field service partners.
– Lead and coordinate field service engineers during commissioning, startup, troubleshooting, and service activities.
– Provide direct technical support to resolve complex electrical and mechanical issues on-site.
– Oversee preventive maintenance, warranty support, and long-term service agreements.
– Ensure all operations comply with company standards, industry best practices, and safety protocols.
– Prepare daily technical reports for multiple stakeholders, keeping all teams informed of field activities and project status.
= Manage schedules, resources, and expectations across multiple stakeholders.
– Communicate field insights to overseas R&D to drive continuous improvement.
– Manage spare parts inventory with local service partner.

Requirements

– 학사학위 (전기, 기계 또는 관련 학과)
– 공사장, 사이트 환경에서 근무 경험
– 에너지 관련(high voltage AC/DC, solar, wind, HVAC/Chiller) 경험
– 외부환경에서 근무했던 필드서비스 경험(ex, oil and gas, power, EV charger)
– 출장 가능(80~90%)

Benefits

– Health, dental, and vision insurance
– 401(K)
– PTO

이력서 – job@iseecareers.com