Home Job Postings 한국 물류 대기업에서 IT Helpdesk 채용합니다. This topic has replies, 0 voices, and was last updated 3 years ago by People4Net. Now Editing “한국 물류 대기업에서 IT Helpdesk 채용합니다.” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 안녕하세요. 한국 물류 대기업에서 IT Helpdesk 채용합니다. 1. 채용절차 : 서류전형(이력서)-인터뷰-채용 2. 지원방법 : 이력서를 hr@people4nets.com으로 보내주세요. 3. 자격 : 합법적으로 일할수 있는 분 4. 주소: Plano, TX 75074 5. 계약기간: 2/28/23 + extension 6. 근무시간: 9 to 6 Responsibilities: · Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology · Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application · Following up on any outstanding issues with customers regarding status and closure of incidents/requests · Manage user accounts updates, password resets · Troubleshooting and resolve all hardware, software and network problems · Escalate issues to second and third level support teams · Document procedures, FAQs, and inventory of assets · Must be willing to travel up to 10% of time Qualifications · Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory · Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools · Excellent problem-solving, communication and interpersonal skills · Advanced Mac experience and skills · Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience · Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN · Bilingual (English and Korean) I agree to the terms of service Update List
