안녕하세요.
한국 물류 대기업에서 IT Helpdesk 채용합니다.

1. 채용절차 : 서류전형(이력서)-인터뷰-채용

2. 지원방법 : 이력서를 hr@people4nets.com으로 보내주세요.

3. 자격 : 합법적으로 일할수 있는 분

4. 주소: Plano, TX 75074

5. 계약기간: 2/28/23 + extension

6. 근무시간: 9 to 6

Responsibilities:
· Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
· Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
· Following up on any outstanding issues with customers regarding status and closure of incidents/requests
· Manage user accounts updates, password resets
· Troubleshooting and resolve all hardware, software and network problems
· Escalate issues to second and third level support teams
· Document procedures, FAQs, and inventory of assets
· Must be willing to travel up to 10% of time

Qualifications
· Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
· Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
· Excellent problem-solving, communication and interpersonal skills
· Advanced Mac experience and skills
· Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
· Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN
· Bilingual (English and Korean)