Home Job Postings 한국대기업 회사에서 IT Helpdesk 채용합니다. This topic has replies, 0 voices, and was last updated 3 years ago by Hannah. Now Editing “한국대기업 회사에서 IT Helpdesk 채용합니다.” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 한국대기업 회사에서 IT Helpdesk 채용합니다. 채용절자 : 서류전형(이력서)-인터뷰-채용 지원방법 : 이력서를 hr@people4nets.com으로 보내주세요. 자격 : 합법적으로 일할수 있는 분 Benefit : Medical/Vision/Dental, Paid Time Off Contract Period : 1 yr + extension Work Location : Auburn Hills, MI 48326 Work Hours: M-F 9~6 Bilingual(Korean) Required Responsibilities: • Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application • Following up on any outstanding issues with customers regarding status and closure of incidents/requests • Manage user accounts updates, password resets • Troubleshooting and resolve all hardware, software and network problems • Escalate issues to second and third level support teams • Document procedures, FAQs, and inventory of assets • Must be willing to travel up to 10% of time Qualifications: • Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools • Excellent problem-solving, communication and interpersonal skills • Advanced Mac experience and skills • Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience • Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN I agree to the terms of service Update List
