Position Title: Sales Operations Director

Job Description:
This pivotal role oversees the day-to-day operations of our core business and ensures scalable, efficient processes that support sustainable growth. The ideal candidate will also contribute to strategic partnership development and M&A activities alongside senior leadership.

General Responsibilities:
– Lead and optimize business operations related to sales coordination, supply chain, and logistics.
– Develop and implement operational strategies that improve efficiency, cost control, and service quality.
– Oversee vendor/supplier relationships and ensure accurate inventory flow, pricing, and profitability tracking.
– Monitor and report on steel-specific KPIs such as inventory turnover, order accuracy, and on-time delivery metrics.
– Ensure compliance with international trade and customs regulations, including familiarity with U.S. tariffs (e.g., Section 232), anti-dumping duties, and coordination with
customs brokers.
– Identify and address operational gaps; lead continuous improvement initiatives across workflows and systems.
– Collaborate with sales and executive teams to align operations with customer needs and business growth objectives.
– Manage cross-functional communication across departments to maintain operational alignment.
– Build and maintain performance reporting systems, KPIs, and executive dashboards.
– Support business expansion, including participation in M&A evaluations and strategic partnership development.

Qualifications:
– 8+ years of experience in business operations, logistics, or supply chain—preferably in industrial, B2B, or manufacturing settings.
– Prior leadership experience managing teams or cross-functional projects in an operations setting.
– Experience leading a team of sales professionals.
– Deep understanding of operational processes, including familiarity with customs regulations, tariffs, and international trade compliance.
-Strong problem-solving capabilities with a focus on resolving operational and vendor/customer-related issues.
– Strategic thinker with excellent analytical abilities and sound business judgment.
– Proficiency in MS Excel and PowerPoint for operational reporting and data analysis.
– Strong communication and coordination skills; ability to present operational insights clearly to leadership.
– Familiarity with ERP, CRM, or supply chain management systems.
– Self-motivated and organized, with the ability to manage multiple priorities simultaneously.
– Detail-oriented with a strong sense of ownership and accountability.
– Bachelor’s degree in business, Operations Management, or a related field.
– Bilingual in English and Korean is required to support cross-border business activities.
– US Citizen or a Permanent resident.

Preferred Qualifications:
– Industry experiences working in industrial operations, B2B environments, or any related sectors.
– Experience serving buyers in sectors such as construction, energy, automotive, or related industries.
– Experience supporting strategic initiatives such as M&A evaluations, restructuring, or business partnerships.
– Advanced degree (MBA or equivalent) or professional certifications in Management and Operations Management, or a related field.

Stipend: $67K~ $145K / year
Working Hour: Mon – Fri 8:30 A.M. to 5:30 P.M.
Fringe Benefits: Lunch Fee Provided

이력서는 international@icncareer.com 로 보내주시기 바라며 보내실 때 ‘WorkingUS 지원자 – XX 포지션 지원’ 로 타이틀 적어서 보내주시기 바랍니다.
Please send your email to international@icncareer.com and titled “WorkingUS Applicant – Applying for XX Position.”