지금 황당함 그 자체 입니다.
남편 책을 아마존을 통해서 빠른 멜로 주문 했는데 벌써 일주일이 넘도록 안오더니 오늘 온 소포함엔 편지 하나 달랑

Dear Postal Customer

we apologize for the condition of the enclosed mail.

we realize that your mail is important to you and that you have every right to
expect it to be delivered intact and in good condition. The postal service
makes every effort to properly handle the mail, but due to large volumes,
occasional damage may occur.  We are constantly striving to improve our
processing methods to minimize damage.

As the postal service has expanded, an increasing amount of mail is handled by
high-speed mail processing equipment.  The Boise post office handles
in excess of five million pieces of mail daily.  The most up-to -date
equipment is in use at this facility, even so, a letter, which may contain
loose coins or some other bulky article, will jam the machines.

Unfortunately, not only the envelope gets damaged, but possibly several others
are damaged at the same time.

we share your concern over the handling of your mail and sincerely regret the
inconvenience you have experienced.

영어가 안되서 정확히 모르겠는데…도대체 이럴때는 제가 어찌 해야 보상을 받을수 있을까요
도대체 어디에다 연락을 해서 보상을 받을수 있는지 모르겠읍니다.
누구시든지 경험있으신분의 도움 부탁드립니다.

아마존같은 큰 쇼핑몰이 좋은점은…구입처에 말하면 거기서 다 해결해줍니다.ㅎㅎ

아마존 CS팀에 클레임걸면 다시 보내주든지 할것입니다.