Home Job Postings 식품업체 뉴욕본사에서 Operations Customer Success Coordinator 채용중 This topic has replies, 0 voices, and was last updated 7 months ago by Food & Beverage. Now Editing “식품업체 뉴욕본사에서 Operations Customer Success Coordinator 채용중” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Position Title: Operations Customer Success Coordinator We are a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace. Role Description: We’re looking for a highly organized, solutions-oriented Operations & Customer Success Coordinator to take on a hybrid role that blends client-facing service, logistics coordination, and process improvement. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow — we want to hear from you. Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You’ll serve as a key point of contact for customer needs, while also helping steer the day-to-day logistics and delivery operation. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems —especially in a business that’s scaling fast. General Responsibilities: • Serve as the primary contact for customers, responding to requests about delivery schedules, missing items, special orders, and more — always with professionalism and follow-through. • Coordinate closely with clients and internal teams to ensure timely and accurate fulfillment. • Work directly with the warehouse and logistics team to manage daily routing, prioritize orders, and maintain operational flow. • Monitor inventory levels, expiration dates, and product accuracy. • Help identify bottlenecks and contribute ideas to improve processes — especially those related to e-commerce order flow, system automation, and client-facing operations. • Use tools like Google Sheets and Excel to manage data, track tasks, and build simple tools and trackers when needed. • Maintain a sense of urgency and speed when handling time-sensitive issues, and see tasks through to completion — no loose ends. • Be a communication bridge across departments — from fulfillment and warehouse to sales and finance. • Jump in where needed — we’re growing, and your flexibility and initiative are invaluable. Qualifications: • A strong sense of ownership and pride in seeing things through. • Attention to detail, especially when it comes to products, deadlines, and customer requests. • A self-starter with a bias for action — you don’t wait to be told what to do. • Excellent communication skills — clear, respectful, and proactive. • Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots — or eagerness to learn fast). • 2-4 years experience with e-commerce operations, logistics, customer support, or order fulfillment is a big plus. • Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily. • A team player who genuinely wants to help build better systems and take the company to the next level. • Bachelor’s Degree in related field required. Stipend: $65,000 ~ $75,000/ year Working Hour: Mon – Fri, 9:00 A.M. to 5:30 P.M. Fringe Benefits: • Health insurance, PTO, and professional development opportunities • A mission-driven, inclusive workplace with growth opportunities *Please note that the company does not accept J1 or J1 Transfer applicants for any of the listed positions. 이력서는 international@icncareer.com 로 보내주시기 바라며 보내실 때 ' WorkingUS 지원자 - XX 포지션 지원' 로 타이틀 적어서 보내주시기 바랍니다. Please send your email to international@icncareer.com and titled "WorkingUS Applicant - Applying for XX Position." I agree to the terms of service Update List
