Title: Logistics WH CSR

Location: Laredo ,TX

Job type: Direct hire with competative Benefits Package

Salary: Start from min. 45K for no experience and TBD based on experience

Visa sponsorship: H1b visa, Green card, E2 visa, Visa transfer 지원

*** J1 transfer경우는 전공, 경력이 연관성이 있어야 USCIS를 통한 진행이 가능하며, 비자 종료일 2-3달이 남아 있어야 합니다.

*** E2 비자 경우는 미국 현지거주만경우 가능. E2 Transfer premium process by company

Resume와 자세한 회사 정보, 급여 문의는 plano@moastaffing.com으로 부탁드립니다.

Customer Service Responsibilities list:

Manage incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Track record of over-achieving quota

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills