Job Type: Full-Time / Part-Time

Summary

Customer Support Coordinator will support company’s customer service activities by oversee and assist customer support agents, resolving customer questions or complaints, and work with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.

Job Duties
Answering supervisor forwarded customer tickets for Assigned Support Channel
Manage Customer Service Metrics (Message SLA, Negative Feedback)
Establish and update customer support standards
Daily/Weekly/Monthly report of support performance data
Provide Direct Customer Support & Back up support for daily support tickets
Other duties as assigned.

Supervisory Responsibilities
Monitors and oversees daily workflow and assigns work for the customer support part of the organization.
Monitor customer support agents for job performance and quality check
Building an on-boarding and training program for customer support agents

Skills
Communication Skills
Problem-solving Skills
Conflict Resolution Skills
Documentation Skills
Attention to detail
Ability to prioritize tasks in a fast paced environment

Requirements
Minimum Education: Bachelor’s degree in related field or equivalent work experience
Strong written and oral communication skills
Maintain a positive attitude while performing repetitive tasks
Be able to type and enter data accurately
Some Customer Support Experience
Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)
Experience with Google Suites, MS Excel, PowerPoint (Preferred)
New employees will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Work Hours
8 AM – 5 PM
Monday – Friday

Benefits
Paid Vacation, Insurance (medical, dental, vision, and life), 401K, Free lunch, etc.

Resume Submission : chris.yoo@personalink.me
http://personalink.me

After you submit your resume for review, we will contact you via email / Phone if we are interested in considering you as a potential candidate.