IT Help Desk Specialist (Korean Bilingual)
San Jose, CA / Northern California (San Francisco Bay Area)
Full-Time
Hourly Rate: $29.00 – $32.00 (DOE)
Monday – Friday | 8:00 AM – 5:00 PM
Korean / English Bilingual Required

Responsibilities (including but not limited to)

Respond to user inquiries and provide technical support via phone, email, or in person

Assist users in resolving hardware, software, and network-related issues

Guide users through troubleshooting steps and provide clear, step-by-step solutions

Diagnose and troubleshoot technical issues reported by end users

Escalate complex technical issues to appropriate IT support teams

Perform root cause analysis and help implement solutions to prevent recurring issues

Maintain accurate records of support requests, solutions, and system updates

Create and update knowledge base documentation for user self-service

Install, configure, and update software applications and operating systems

Troubleshoot issues related to LAN, WAN, and other network systems

Conduct routine system checks and maintenance to ensure stability and security

Provide basic user training on hardware and software usage

Develop user guides and tutorials for common IT issues

Collaborate with other IT teams and departments to resolve complex problems

Participate in meetings and contribute to improving IT support processes

Qualifications / Skills

Proven experience as IT Help Desk Support, IT Support Specialist, or similar role

Strong knowledge of computer hardware, operating systems, and troubleshooting methods

Familiarity with help desk systems and remote support tools

Strong communication and customer service skills

Ability to diagnose and resolve technical issues efficiently

Korean and English bilingual required

Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus

Bachelor’s degree in Computer Science, Information Technology, or related field preferred

Benefits

Medical, Dental, and Vision Insurance

Employee Assistance Program (EAP)

401(k) Retirement Plan with up to 5% company match

Life Insurance & AD&D coverage

Business Travel Accident (BTA) Insurance

Company-provided lunch

Paid Time Off (PTO) and Paid Holidays

Celebration & Condolence Benefits

Holiday Gift Certificates

Flexible Spending Accounts (FSA / DCFSA)

Health Savings Account (HSA)

————————————-Send your resume to – Jenniferk@sbtgus.com ———————————–