resume to info@a2zreturnvalues.com

Location: Huntington Beach, CA 92648
Employment Type: Contractor ( 1 yrs) will extension or FTE Conversion

Rate range: $40 – $45 W2 ( 1099 needs discussion)

About the Role

We are seeking a highly skilled IT Engineer to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms.

Key Responsibilities

Provide Tier 2/3 technical support for end-user devices and enterprise applications.
Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
Administer and configure MDM solutions:
Intune for Windows devices.
Kandji for macOS devices.
Troubleshoot and resolve advanced issues related to:
macOS (85% of endpoints).
Windows (15% of endpoints).
Implement and enforce security policies, compliance standards, and device configurations.
Collaborate with Tier 1 support and escalate complex issues as needed.
Monitor system health and performance; recommend improvements.
Change management with identity and access management (Azure AD/Entra).
Document processes, configurations, and troubleshooting steps.
Required Qualifications

5+ years of experience in IT support or systems administration.
Strong knowledge of:
Microsoft 365 administration.
macOS and Windows troubleshooting.
Hands-on experience with Intune and/or Kandji.
Familiarity with Azure AD/Entra ID and conditional access policies.
Understanding of network fundamentals (DNS, DHCP, VPN).
Excellent problem-solving and communication skills.
Preferred Qualifications

Experience in cloud-first environments.
Scripting skills (PowerShell, Bash) for automation.
Knowledge of security best practices and compliance frameworks.
Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.
Soft Skills & Cultural Fit

Customer-focused mindset: Ability to communicate clearly and empathetically with end-users.
Collaborative team player: Works well across departments and with global teams.
Adaptability: Comfortable in a fast-paced, evolving IT environment.
Ownership mentality: Takes initiative and drives issues to resolution.
Continuous learner: Stays updated on emerging technologies and best practices.
Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.
Job Types: Full-time, Contract

Work Location: In person