About Our Company:
LG CNS has been leading the development of the IT industry, providing innovative IT services and solutions. Our teams specialist in digital transformation and challenges IT conventions to fast-forward the technologies of tomorrow into reality today. We are relentless in our commitment to strategic evolution and sustainable growth of our clients’ business models by leveraging over 30 years of IT industry expertise and innovation over cloud computing, AI, big data, cybersecurity, and smart factory solutions. Join us if you are passionate about shaping the future of technology!

About the Job:

Site Location: 111 Sylvan Avenue Englewood Cliffs, NJ

As an Order Management Analyst, you will be responsible for delivering excellent customer services. The role encompasses a broad range of order management functions, including open order management, order cancellation, return and replacement processing, damage allowance management, order tracking, customer care, data analysis, and service performance review. Our team members are skilled in full-cycle order management, from order creation and booking completion to effective issue resolution. The ideal candidate will demonstrate professionalism, a customer-focused mindset, and strong collaboration skills, working closely with internal teams and actively participating in business meetings to drive continuous improvement.

About the Benefits (Full-Time Employees) :
– Pay: The pay range for this position is $54,000 to $60,000
A wide range of factors are utilized in compensation decisions, including but not limited to,
experience, skill sets, job-related knowledge, geographic market, and other key
qualifications based on business needs.
– Bonus: This position is bonus eligible
– Healthcare: At no-cost premiums for you and eligible dependent (medical, dental, vision, prescription)
– 401(k): Retirement Savings Plan with company match
– Additional Perks: complimentary lunch on-site or lunch earnings, phone stipend, LG product discounts, service awards, educational support, etc.

Main Responsibilities:
– Manage the end-to-end order processing cycle, including order creation, booking, and status monitoring without issues.
– Check and audit order booking status, backorders, and pick releases/open transfers.
– Handle order cancellations and modifications efficiently.
– Report on issued orders and follow up on necessary directions or actions.
– Identify, report, and resolve issues between customers and business departments, ensuring all records are accurately maintained in the system.
– Process return and replacement requests by entering them into the system, resolving pending issues, syncing information across various customer systems, and providing periodic status reports.
– Track delivery status using multiple IT systems (TMS, GWMS, ERP, carrier websites) and maintain clear communication with logistics providers and customers regarding load and delivery updates
Experience & Qualifications :
– Associate’s or Bachelor’s degree
– 1-5 years order management experience.
– Excellent interpersonal and communications skills. Able to construct effective communications in writing.
– Strong focus on detail and accuracy, proactive.
– Experience using Excel (Intermediate skill level)

LG CNS America is an equal opportunity employer and committed to providing equal opportunities to all applicants and employees. We are committed to providing a workplace where our employees, partners and global clients feel valued and as a company, we are able to drive inclusion across the business. All applicants who are qualified will be considered for employment with no regards to race, religion, gender, sexual orientation, age, or any other characteristic protected by local, state, or federal law.

Employment is subject to verification of pre-screening tests, which may include drug screening and background check.

Contact: johnsangug.bae@gmail.com