Warehouse (WMS) Support Analyst – Korean Bilingual
Duluth, GA, USA
Contract
Company Description
Contract Period: 1 yr.

Work Hours: 08:30 ~ 17:30 (subject to changed)

Pay rate: $26-32/hr (DOE)

Bilingual Korean required

Job Description
Responsibilities:

System Management & Optimization:

Lead the implementation, configuration, and maintenance of WMS and TMS solutions.
Ensure system stability, data integrity, and accurate inventory tracking across all warehouse operations.
Identify and troubleshoot system errors, inefficiencies, and performance issues, ensuring minimal disruptions.
Collaborate with IT teams to develop and deploy system updates, patches, and enhancements.
Analyze operational workflows and recommend system improvements to enhance efficiency
Process & Performance Improvement:

Involve new warehouse setup and functional responsibilities across operations, systems, compliance, and vendor coordination.
Work closely with warehouse leadership to optimize receiving, shipping, and inventory processes.
Continuously identify process improvements and request necessary system developments.
Monitor key performance metrics (KPIs) and provide tailored data-driven insights to the operations team.
Ensure accurate data capture within WMS/TMS to improve supply chain visibility.
User Training & Documentation:

Develop and maintain Standard Operating Procedures (SOPs) for all WMS-related functions.
Train and support warehouse staff, operations teams, and management on WMS/TMS best practices.
Provide end-user support and troubleshoot system-related issues to enhance productivity.
Cross-Functional Collaboration:

Gather feedback from end-users and propose system enhancements based on operational challenges.
Communicate project updates and system performance to leadership in a clear and actionable manner.
Qualifications
Requirements/Qualifications:

Bilingual in Korean and English
1+ years of experience managing WMS/TMS system in a warehouse or distribution environment.
Bachelor’s degree in Supply Chain Management, IT, Business, or a related field (or equivalent experience).
Strong analytical and data evaluation skills with experience in system troubleshooting, process automation, and operational improvements.
Proficiency in Microsoft Office (Excel, PowerPoint, Word) for data analysis, reporting, and documentation.
Experience working with logistics systems, particularly WMS and TMS.
Excellent communication and leadership skills to train and support cross-functional teams.
Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Knowledge of warehouse processes, inventory management, and logistics operations.
Understanding of regulatory compliance and system security protocols.
Travel %: ~25% in U.S.

Please send your resume to email: jenniferk@sbtgus.com or contact us at 657-504-9444